And not the right of passage college frat hell week.
So I work for <major cable company/ISP> and we have been having a major issue with one of our services.
For the past 6 days now, ALL of our residential customers who have our VoIP phone services, have not had working phones. So it has been 6 days straight of solid, back to back calls for 8 hours a day. And all the calls are some variation of this:
Caller: My phones are working
ME: Yes, we are aware of the issue
ME: No we dont know when it will be fixed
ME: Yes you will be getting a credit
ME: No, I dont know how much it will be
PLEASE, PLEASEEEE!!!! Get this issue fixed phone engineers, for the love all that is holy, I am tired of dealing with these people.
So I work for <major cable company/ISP> and we have been having a major issue with one of our services.
For the past 6 days now, ALL of our residential customers who have our VoIP phone services, have not had working phones. So it has been 6 days straight of solid, back to back calls for 8 hours a day. And all the calls are some variation of this:
Caller: My phones are working
ME: Yes, we are aware of the issue
ME: No we dont know when it will be fixed
ME: Yes you will be getting a credit
ME: No, I dont know how much it will be
PLEASE, PLEASEEEE!!!! Get this issue fixed phone engineers, for the love all that is holy, I am tired of dealing with these people.
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