I know she's elderly because she verified her date of birth (1935).
Customer: (elderly lady) I was trying to order my adult channel and now my TV screen is black.
Me: Is your TV on?
Customer: Well, no. Someone told me NOT to turn it on.
Me: Yeah, that wasn't me.
Customer: OK, I'm trying to buy this racy movie (!) but I can't.
Me: OK...let's reboot your box.
(5 minutes of rebooting)
Me: OK, can you buy it now?
Customer: Well, no.
Me: Are you hitting the "B" button on your remote control?
Customer: No. There is no "B" button or whatever you're calling it these days.
Me: Mam, are you using OUR remote? It has our company logo on the bottom.
Customer: Well, uh...no. This is the TV remote.
Me: Mam, you have to use OUR remote.
Customer: Oh! Oh well, I feel so silly!
Me: Indeed you do, mam.
Customer: Well, I just wasted your time. I'm so embarrassed!
Me: (not as embarrassed as I am about you watching "racy" movies!)
Customer: (elderly lady) I was trying to order my adult channel and now my TV screen is black.
Me: Is your TV on?
Customer: Well, no. Someone told me NOT to turn it on.
Me: Yeah, that wasn't me.
Customer: OK, I'm trying to buy this racy movie (!) but I can't.
Me: OK...let's reboot your box.
(5 minutes of rebooting)
Me: OK, can you buy it now?
Customer: Well, no.
Me: Are you hitting the "B" button on your remote control?
Customer: No. There is no "B" button or whatever you're calling it these days.
Me: Mam, are you using OUR remote? It has our company logo on the bottom.
Customer: Well, uh...no. This is the TV remote.
Me: Mam, you have to use OUR remote.
Customer: Oh! Oh well, I feel so silly!
Me: Indeed you do, mam.
Customer: Well, I just wasted your time. I'm so embarrassed!
Me: (not as embarrassed as I am about you watching "racy" movies!)
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