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Time for another story from my time in the trenches at the lube shop.
One bright, sunny morning we had an suv pull up to the shop. Nothing too out of the ordinary, until the window rolled down to reveal a very, uh, well-fed woman. I thanked the good, sweet lord above that I was working the pit that day, so I didn't have to deal with her. So I head downstairs, get my gloves on, my tools ready, getting ready for the vehicle. Which is still sitting out side. With the woman still sitting inside. In the middle of a quickly escalating argument with the CSR. Over whether she can drive her own vehicle in or not. Eventually the SC gets her way and drives into the shop. Now, it's late June at the time. So it's pretty warm, even if you're not sitting in a car with the windows rolled up and no ac, because the system requires the car to be running. I'm running the standard oil change, so the pan is draining, and I'm about elbow deep in the engine loosening the oil filter when I hear the courtesy tech yell something about no oil in the engine. I figure he's talking to the upper bay tech, so I don't worry about it.
Then the engine turns over.
I jerk my arm out of the engine and fall to the catwalk. I sat for a moment, making sure I wasn't hurt, then ran upstairs. I'm not sure what I was expecting, but it sure wasn't what I saw. This cow had locked her doors to prevent the employees from turning the car off, and was screaming through the window about the heat, and how she was going to pass out if she went another minute without air conditioning. I took a moment, watching the screaming match, and walked back downstairs. I put the drain plug back in the oil pan, walked back upstairs, poured six quarts of oil into her engine and pulled the bay door up. By this point my coworkers and miss SC have stopped screaming at each other long enough to see what I'm doing. I slammed her hood closed, walked over to her window and, in the most controlled voice I was capable of at the time, told her to take her buisness somewhere else. She gave me the finger and tore out of the shop.
I had some choice words after she left, but I understand this forum doesn't condone violence against customers, so I'll just keep those to myself.
One bright, sunny morning we had an suv pull up to the shop. Nothing too out of the ordinary, until the window rolled down to reveal a very, uh, well-fed woman. I thanked the good, sweet lord above that I was working the pit that day, so I didn't have to deal with her. So I head downstairs, get my gloves on, my tools ready, getting ready for the vehicle. Which is still sitting out side. With the woman still sitting inside. In the middle of a quickly escalating argument with the CSR. Over whether she can drive her own vehicle in or not. Eventually the SC gets her way and drives into the shop. Now, it's late June at the time. So it's pretty warm, even if you're not sitting in a car with the windows rolled up and no ac, because the system requires the car to be running. I'm running the standard oil change, so the pan is draining, and I'm about elbow deep in the engine loosening the oil filter when I hear the courtesy tech yell something about no oil in the engine. I figure he's talking to the upper bay tech, so I don't worry about it.
Then the engine turns over.
I jerk my arm out of the engine and fall to the catwalk. I sat for a moment, making sure I wasn't hurt, then ran upstairs. I'm not sure what I was expecting, but it sure wasn't what I saw. This cow had locked her doors to prevent the employees from turning the car off, and was screaming through the window about the heat, and how she was going to pass out if she went another minute without air conditioning. I took a moment, watching the screaming match, and walked back downstairs. I put the drain plug back in the oil pan, walked back upstairs, poured six quarts of oil into her engine and pulled the bay door up. By this point my coworkers and miss SC have stopped screaming at each other long enough to see what I'm doing. I slammed her hood closed, walked over to her window and, in the most controlled voice I was capable of at the time, told her to take her buisness somewhere else. She gave me the finger and tore out of the shop.
I had some choice words after she left, but I understand this forum doesn't condone violence against customers, so I'll just keep those to myself.
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