This happened a couple of week ago, but I forgot to post it. I wonder how this guy is in real life.
He called looking for the billing dept which by this time was closed for the day.
Me: Thank you for calling [company] repair may I have your phone # please?
SC: SLOW THE FUCK DOWN YOU'RE TALKING NINETY MILES AN HOUR!
Me: *repeats again, nice and slow.* Who am I speaking too?
SC: I am (rude asshole).
Me: May I please verify your address please?
SC: God damn do you want my blood type too? It's *rattles off address.*
Me: How can I help you?
SC: I need to discuss something on my bill!
Me: I'm sorry sir but I'm in the repair dept. You're going to have to call billing when they open....
SC: You're full of shit! I remember speaking to you last week, in guess what the billing department!
Me: I never worked billing sir. I'm in repair, billing is closed but I can give you their....
SC: You're just trying to get out of doing your fucking job! Listen here you jackass you are helping me with this problem!
Me: Sir there is no need to hurl insults and use profanity just because I'm telling you billing is closed, please keep this call professional.
SC: Why should I keep this call professional when you answered the phone at ninety fucking miles an hour?!
Me: Sir, billing is really closed, they open tomorrow morning and you can call them then.
SC: Listen here you dipshit I want this problem resolved and I want it resolved NOW!
Me: Sir I already warned you once to keep this call professional....
SC: Listen here, I'm the customer! You are supposed to respect me. I don't have to respect you!
Me: Respect is a two way street sir.
SC: Yeah right! Are you going to to fix my issue or not?!
Me: You are going to have to contact billing tomorrow sir.
SC: You are full of shit! Your daddy probably got you this job you dumb dumb!
Me: Sir at this point I had to warn you twice to keep the call professional, one more time and....
SC: Kiss my ass!
Me: Okay, since you are only interested in hurling insults and cussing just because I told you to call billing tomorrow I'm going to have to release this call....
SC: You release this call and I'll take legal action you little shit! I mean it, do not.....
From what I could tell, he never called back. But man, all that just because I informed him he was misdirected.