I've had customers come back to the store complaining that I sold them a piece of shit phone. I've calmly explained we don't make the phones, we just sell them so if they really think the phone is crap, call the company who makes it and complain to them. However, we do offer refunds up to fifteen days as long as the person has everything that came with the phone (and, by the way, I make damn sure to tell them this).
ME: Here's your phone. Have a nice day
SC: Are the instructions in there?
ME: Yes. Make sure to keep everything, including the receipt, and you have fifteen days to return the phone if you're not happy with it. The card, however, is not refundable
SC: Okay. Bye.
So the customer leaves and I think I won't see them again. And if I do, it'll be for something else. Right? HA! Hell no.
SC: *walks up to me while I'm obviously busy, drops the phone in front of me* This phone sucks
ME: *picks my head up* I'm sorry to hear that. What happened?
SC: *goes on to explain what happened* Can you fix it? And if not, I want a refund
ME: *looks at the phone* Considering the screen is cracked, no I can't fix it. I'm not a repairman
SC: Then I want a refund
ME: Certainly. Can I see your receipt?
SC: I don't have it
ME: Do you at least have everything that came with your phone?
SC: Just the charger
ME: Unfortunately, I need everything that came with your phone, otherwise I can't do a return
SC: That's BULLSHIT. The person I talked to earlier said I would be fine
ME: Whether that's true or not, I still need everything. If you are able to find your items at home and bring them in, I will look in our computer to see when you bought the item and if it is still eligible for return
SC: Whatever... *walks off*
So I wait, go to break, come back, help other customers, chat with a few of them who share similar interest, have a good conversation while doing a phone contract, goofing off with a few employees while putting away items...
Then SC comes back
ME: Welcome back
SC: Oh shut up. I did what you want. Just give me my money back
ME: There's no need to be rude, sir.. *takes the phone* Let me go to the back for a moment and pull up a record on our computer
SC: Hurry up
ME: *disappears for a few seconds then comes back* Okay so you are still able to return this phone
SC: Good. The card is in there as well
ME: Did you use those minutes?
ME: There's nothing I can do about the card. They're no refundable, more so if you use those minutes
SC: What?! It doesn't say that on the card
ME: Actually it does.. *flips the card over and points to it*
SC: Well, it doesn't say that in the return policies and you never told me that last time
ME: Again, it does and once again, I was very clear on that. I did indeed tell you about this
SC: So I can return the phone but I'm out $25?
ME: Yes. You could possibly call the company and work it out with them about your minutes
SC: Fine. Just give me my money
ME: Return are done at customer service
SC: -.- *walks up front*