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I'm never shopping here again...

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  • I'm never shopping here again...

    This was from a few weeks ago. Our DM, his boss, and our managers had just toured our store. Over all they were very pleased, neat, organized, clean, almost all (98%) of product in stock, etc. while they are in the store a SC stomps up to them. The SC is whining, the store is a mess, it is filthy, absolutely filthy, everything i need is out of stock. I can't find anything, no employees around. They ask the SC to give specific examples of the "filthy" store. The only example she gave was some custoemr had pulled off a extra bag from our meat case (to put the meat packages in so they don't leak on groceries) and left one bag in the case.

    Well the try to calm he down but, she says she will buy her groceries today and NEVER return to any of out stores. The managers actually realized that is lady was nut and had some issue and let it go. About an hour and a half after she left, the SC called the corporate customer service number. In one call she made 12 complaints. The lines were too long, filthy, no restrooms for custoemr use, the list went on. They tried to contact her, but the numebr she left was for one of our competitors stores.

    This incident was relayed to employees in case she returns.

    Well, a week later the same bitch comes in. This time I was the first employee she found.

    SC: Hey! You store dosen't care about customers!
    Me: Is their any specific reason tha tI can let the manages know how to improve the store?
    SC: No! Well, maybe.
    Me: Ok.
    SC: If a custoemr complains, at least call them back, espically if they ask.
    Me: *Oh crap, it's you* Would you like to talk to a manager?
    SC: Yes.
    Me: I will get one right away. *i pick up the phone and have the manger call me to explain who it is and what she said so they are prepared when they arrive* Ma'am, Mr. so and so will be over in one minute.
    SC: How dare you call me that you little punk! *Ok, what do you want me to call you "hey bitch!"

    Thirty seconds later....

    SC: Hellooooooooooo. Anyone work her with brains? Helllooooooooo.
    Me: Can I help you?
    SC: don't lie to me! You didn't call the manager.
    Me: I did call Mr. X. He was in the back and was coming right away. If you just give him a minute....
    SC: stop lying!! call him! I demand a smart manager! *SC stomps feet on ground*

    I go and call the manger (about two aisles away) tell manager what SC is now saying. The manager arrives, and the SC whines and moans for about 15 minutes before stomping out. We later discover she had a carriage with 6 1/2 gallon containers of ice cream she left behind. The SC went home and called corporate again. This time we were worse. Basically the same as before, except our meat was not sotres in the refrigerate case, just on the unrefrigerated shelves(not just a package some SC dumped, but she meant all of it), it was too hot, I was rude, every employee she talked to was rude, she never saw an employee, it was too cold outside(yes, se complied about the temperature in the parking lot) and some more.

    The only thing I aggree with is the temperature in the store. It is a little warm, espically if you are working. Se finally decided she would not come back unless we give her gift cards. The DM decided to ignore and not give out gift cards, just a generic "thank you for you comments letter, we will investigate the issues" which came back undeliverable. Despite not getting gift cards the SC came back and only bought a soda fro the front end coolers. This was wrong also as the soda was cold. Again she promised to not return.

    Will you just go away!!!!!

  • #2
    Quoth mattm04 View Post
    Again she promised to not return.
    maybe you should get that in writing next time...
    If you wish to find meaning, listen to the music not the song

    Comment


    • #3
      Ok, I like:
      every employee she talked to was rude, she never saw an employee
      . Granted, in some cases, when people talk to people they could mean over the phone. But really, woman is sack of hammers.
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

      Comment


      • #4
        OMG.... that lady is freakin' insane!

        Hopefully one day, she'll make good on her promise not to return.
        "500 bucks, that's almost a million!"
        ~Curly from the 3 Stooges

        Comment


        • #5
          ban her
          when she complains .. "well you DID threaten to never shop here again yet you keep coming back. so go!"

          Comment


          • #6
            Quoth mattm04 View Post
            Well the try to calm he down but, she says she will buy her groceries today and NEVER return to any of out stores.

            Well, a week later the same bitch comes in.
            Just proves what I and many others have been saying for years: "I am never shopping here again" translates in SC to "See you next week!"
            "Ignorance is no excuse for a law."
            .................................................. ..................- Alfred E. Newman

            Comment


            • #7
              Quoth PepperElf View Post
              ban her
              when she complains .. "well you DID threaten to never shop here again yet you keep coming back. so go!"
              I agree. Or you could just tape her, and then show it as a training video. "How to handle completely insane jackasses, Part 1."
              Excuse me, good sir paladin, can you direct me to your EVIL district?

              http://www.dywhcomic.com

              Comment


              • #8
                Quoth Apathy View Post
                I agree. Or you could just tape her, and then show it as a training video.
                Or you could just tape her...to a chair...with duct tape...until the nice men with the special jacket and padded van come for her.

                That is a whole lot of crazy right there.
                "Even arms dealers need groceries." ~ Ziva David, NCIS

                Tony: "Everyone's counting on you, just do what you do best."
                Abby: "Dance?" ~ NCIS

                Comment


                • #9
                  See..this is what I don't get. This woman is clearly off her rocker and is not only crazy and abusive, but she's COSTING the store money by leaving product out to spoil.

                  Why, oh WHY, is she not banned?
                  "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

                  Comment


                  • #10
                    Quoth patiokitty View Post
                    My word...this woman is freakin' insane! I hope that she just does go an crawl back under whatever rock she came out from under. I think she should be banned, but she hasn't done more than bitch and moan, and make bogus complaints...
                    Besides being completely insane, the problem with bogus complaints is our systems categorizes custoemr feedback in three ways positive, negative, and comments(almost never used). If you make one call but complain about a out of stock product and a dirty bathroom, that is logged as two negative customer feedback. The higher ups never read the comments on the feedback, just get reports that store #XXX hand x negative and Y positive feedback between whatever dates.

                    Comment


                    • #11
                      Wow that lady is crazy

                      It is not fair that her phony complaints get counted against your store.

                      Comment


                      • #12
                        Quoth JLG View Post
                        Wow that lady is crazy

                        It is not fair that her phony complaints get counted against your store.
                        They could read the comments, if the wanted to.

                        Comment


                        • #13
                          Sweet Merciful CRAP!

                          That lady either has some real mental health issues, or is just begging for attention. either way, try giving her a number of a psyciatrist as the new complaint hotline number. remember, Psyciatrist... not Psycologist. she's gonna need some drugs.

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