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This one has my blood boiling just on the sheer stupidity and assholishness. Some quick background, at night our front doors lock for security reasons. There are 3 very prominent signs (which naturally, is kryptonite to people) that all state that you can either use your room key to unlock the doors, or you can pick up the phone for assistance (if you lost your key, haven't checked in, and so on).
SC checked in by himself earlier in the night; he got in right after the doors locked, so had to ring us to get past the doors. He seemed like a bit of a dickhead during that whole process, but I didn't really think anything of it. As I always do this time of night, I gave an exact description of the steps to use to unlock the doors using his key, which he listened to (I could see him looking at the things I was describing, like his key, and the sensor pad to unlock the door). Figured it would be the last I saw of him until the morning.
Later though, SC and SCW are at the front door...and get stuck there. I'm not sure exactly how long they were there since I was busy with other things, but instead of using their key, they pick up the phone. I answer the cordless, and they are just jabbering without their ear to the phone as I repeatedly try to say "Hello? Hello?" into my receiver while I walk back to the front. It's the usual bitching.
SCW: "It's called customer service. This is fucking bullshit."
SC: "These idiots can't even work a fucking door."
SCW: "We are NOT paying for this room. They won't even let us in."
Meanwhile, Me: "HELLO! Put the phone to your ear!"
Well, I finally make my way down the elevator...in time to see SC throw the house phone to the floor as hard as he can, shattering the receiver. I walk to the door, which opens (since I'm on the inside), and I'm already furious.
Me: "What do you think you are doing!?"
SC: "Fuck off. *tries to brush past, I get in his way*"
Me: "I don't think so. You will see the cost of the replacement phone on your bill, which you will see later on. You have 5 minutes to gather your things and exit the hotel or you will be removed by the police department."
SCW: "WHAT!?
Me: "I tried talking to you multiple times through the phone while you had it off the hook, which you might know if you knew how to use a phone properly. I could have reminded you of what I told you during check in, how to use your key to unlock that door, but instead you decided to have the reaction of a petulant five year old. And now you've damaged hotel property, so you're gone."
SCW: "Well we're not paying for this!"
Me: "Your card has already been charged. You can attempt to follow up with the (hotel name) legal team on Monday. Get your things and get out. Now."
Catbutt face from both of them as I follow them to their room, and start a timer. They get their shit and leave, and I immediately make new keys to deactivate their old ones. SC and SCW both try to make another issue after they get out the front doors, so I simply stepped back and let them close and re-lock. I then made it look like I dialed a number on the phone, and started talking into it...you know, the usual: "I have two people here who are being evicted from the hotel for damaging our property who are refusing to leave, I need some officer assistance right away." They high-tailed it out of here. I made sure they got in their car and left too, recording their license plate number as they did so...just in case. I keep looking outside to make sure they don't try anything either, as they both seem like the type to come back with a brick for the window.
Best part is, they're local! I wish they'd been drinking, I would have had a cop waiting to force them into a taxi in that case...after all, can't have drunk drivers! But alas, they were sober assholes. I sure as hell charged them too...not going to give them a refund for the room, and I added on a $50 charge for the phone since those receivers are special order.
Uncle Khiras is upset...
SC checked in by himself earlier in the night; he got in right after the doors locked, so had to ring us to get past the doors. He seemed like a bit of a dickhead during that whole process, but I didn't really think anything of it. As I always do this time of night, I gave an exact description of the steps to use to unlock the doors using his key, which he listened to (I could see him looking at the things I was describing, like his key, and the sensor pad to unlock the door). Figured it would be the last I saw of him until the morning.
Later though, SC and SCW are at the front door...and get stuck there. I'm not sure exactly how long they were there since I was busy with other things, but instead of using their key, they pick up the phone. I answer the cordless, and they are just jabbering without their ear to the phone as I repeatedly try to say "Hello? Hello?" into my receiver while I walk back to the front. It's the usual bitching.
SCW: "It's called customer service. This is fucking bullshit."
SC: "These idiots can't even work a fucking door."
SCW: "We are NOT paying for this room. They won't even let us in."
Meanwhile, Me: "HELLO! Put the phone to your ear!"
Well, I finally make my way down the elevator...in time to see SC throw the house phone to the floor as hard as he can, shattering the receiver. I walk to the door, which opens (since I'm on the inside), and I'm already furious.
Me: "What do you think you are doing!?"
SC: "Fuck off. *tries to brush past, I get in his way*"
Me: "I don't think so. You will see the cost of the replacement phone on your bill, which you will see later on. You have 5 minutes to gather your things and exit the hotel or you will be removed by the police department."
SCW: "WHAT!?
Me: "I tried talking to you multiple times through the phone while you had it off the hook, which you might know if you knew how to use a phone properly. I could have reminded you of what I told you during check in, how to use your key to unlock that door, but instead you decided to have the reaction of a petulant five year old. And now you've damaged hotel property, so you're gone."
SCW: "Well we're not paying for this!"
Me: "Your card has already been charged. You can attempt to follow up with the (hotel name) legal team on Monday. Get your things and get out. Now."
Catbutt face from both of them as I follow them to their room, and start a timer. They get their shit and leave, and I immediately make new keys to deactivate their old ones. SC and SCW both try to make another issue after they get out the front doors, so I simply stepped back and let them close and re-lock. I then made it look like I dialed a number on the phone, and started talking into it...you know, the usual: "I have two people here who are being evicted from the hotel for damaging our property who are refusing to leave, I need some officer assistance right away." They high-tailed it out of here. I made sure they got in their car and left too, recording their license plate number as they did so...just in case. I keep looking outside to make sure they don't try anything either, as they both seem like the type to come back with a brick for the window.
Best part is, they're local! I wish they'd been drinking, I would have had a cop waiting to force them into a taxi in that case...after all, can't have drunk drivers! But alas, they were sober assholes. I sure as hell charged them too...not going to give them a refund for the room, and I added on a $50 charge for the phone since those receivers are special order.
Uncle Khiras is upset...
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