So the city of New Orleans has fire laws that limit the number of people in any room based on the bed type. Limit is 2 for a queen and king, 4 for a room with two beds, 6 for a room with three. More than that can fit but they must be an infant (under the age of 2). The fines for being caught disobeying this are extremely heavy (in the thousands of dollars range) which make it not worth breaking at any time.
The problem is that many of the big hotels can't really control this due to their size so they let it go. Small hotels like mine, however, are a different matter. We work hard to make sure we know everything that's going on at all times in the building. And more than the legal limit is NOT going to happen. If you are caught, we will throw you out and keep the money.
But some people think they're going to be sneaky and book a room by saying there will only be 2 people when there will be more.
This happened tonight. A man and his wife thought they'd be able to get four adults and 8 children in one room with one queen bed, then blew a gasket when told no. He tried the "this is not legal", "I'm going to bash you on trip advisor", yelling.. and when that didn't work, his wife called and started screaming and calling my husband names over the phone. They even threatened to call the police.
And they tried to tell us that we were just trying gauge them their money and cheat them. What were they trying to do by lying about the number of guests exactly? Apparently nothing. Because if they had tried to book a room with that many people, the website would have refused.
Here's the thing, we don't even have to give money back if people book with us and its within the 30 day cancellation policy. This is a common cancellation policy and exists throughout the city during this time. Guests have to agree to those terms on booking either by phone or online. And there is NOTHING people like this can do about it because by booking the room, they agree to the terms.
The police will look directly at people like this and say there's nothing they can do. I've even once seen a cop outright laugh at a guest trying to pull this crap and say "well you're getting what you deserve then. What you're trying to do is illegal".
Most likely, I'll have more stories to come.
The problem is that many of the big hotels can't really control this due to their size so they let it go. Small hotels like mine, however, are a different matter. We work hard to make sure we know everything that's going on at all times in the building. And more than the legal limit is NOT going to happen. If you are caught, we will throw you out and keep the money.
But some people think they're going to be sneaky and book a room by saying there will only be 2 people when there will be more.
This happened tonight. A man and his wife thought they'd be able to get four adults and 8 children in one room with one queen bed, then blew a gasket when told no. He tried the "this is not legal", "I'm going to bash you on trip advisor", yelling.. and when that didn't work, his wife called and started screaming and calling my husband names over the phone. They even threatened to call the police.
And they tried to tell us that we were just trying gauge them their money and cheat them. What were they trying to do by lying about the number of guests exactly? Apparently nothing. Because if they had tried to book a room with that many people, the website would have refused.
Here's the thing, we don't even have to give money back if people book with us and its within the 30 day cancellation policy. This is a common cancellation policy and exists throughout the city during this time. Guests have to agree to those terms on booking either by phone or online. And there is NOTHING people like this can do about it because by booking the room, they agree to the terms.
The police will look directly at people like this and say there's nothing they can do. I've even once seen a cop outright laugh at a guest trying to pull this crap and say "well you're getting what you deserve then. What you're trying to do is illegal".
Most likely, I'll have more stories to come.
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