Apparently fortune telling is now meant to be in our skill set at work. This particular SC called up, wanting to know how much her next phone bill was going to be, to the penny.
Today's date - 25th February
Her next bill - 18th March.
As I've mentioned elsewhere, I work for a UK mobile phone company so the bill will always be the line rental charge (plus any additional services, minus any discount), and any usage during the month. As a result, we don't know how much the next bill is going to be until it's printed. We can of course give an estimate based on recent usage and the line rental but this wasn't possible on this call for two reasons. 1) It's too early in her billing period (just seven days in), and 2) There hasn't been any usage. I also didn't want to tell her because you know with someone like this they will be on the phone after the bill is printed saying, "But Retro told me it would be £xx.xx"
Plus, on top of that, she's only been with the network a month and already made several complaints resulting in discount off her next bill as well as a recurring discount on her account. All because of alleged call quality issues - issues for which she's flat out refused to allow us to help her with, instead demanding compensation. Grrrrrrr. Throwing money at the problem isn't going to make your calls better!
So anyway she demands a manager. Sorry, no dice - not happening.
"You know what. I'm gonna call back in and speak to someone else because you're clearly a nob."
"I'm not going to be spoken to like that, so I'm terminating the call."
"No because I'm going to end the call."
(And she did, denying me the pleasure of cutting her off.)
Today's date - 25th February
Her next bill - 18th March.
As I've mentioned elsewhere, I work for a UK mobile phone company so the bill will always be the line rental charge (plus any additional services, minus any discount), and any usage during the month. As a result, we don't know how much the next bill is going to be until it's printed. We can of course give an estimate based on recent usage and the line rental but this wasn't possible on this call for two reasons. 1) It's too early in her billing period (just seven days in), and 2) There hasn't been any usage. I also didn't want to tell her because you know with someone like this they will be on the phone after the bill is printed saying, "But Retro told me it would be £xx.xx"
Plus, on top of that, she's only been with the network a month and already made several complaints resulting in discount off her next bill as well as a recurring discount on her account. All because of alleged call quality issues - issues for which she's flat out refused to allow us to help her with, instead demanding compensation. Grrrrrrr. Throwing money at the problem isn't going to make your calls better!
So anyway she demands a manager. Sorry, no dice - not happening.
"You know what. I'm gonna call back in and speak to someone else because you're clearly a nob."
"I'm not going to be spoken to like that, so I'm terminating the call."
"No because I'm going to end the call."
(And she did, denying me the pleasure of cutting her off.)
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