A bit of background, i work as after sales support for a large corporation. Im sure many of you even own some of the company's products. Anyway, as with most corporations, we have many different departments dealing with different things.
So today, i got a call from this particular SC who wanted support on a certain item. Not the department that should be dealing with this don't havea direct phone line and only offer support through email forms that can be filled out on the website. And so our tale begins:
ME - me
SC - Idiot of the day
me: Hello, what can i help you with today
sc: i need help with this product
me: I apologise but all support for that product is done through the support section of the website as that dept. do not have a direct phone number.
sc: can i have their number?
me: *que rolling of eyes* That dept. do not have a direct phone no, all support is done through email. There are forms on the support website i can give you the direct link to.
sc: Can you transfer me to them?
me: *sigh* They have no direct phone no, all support is done though email.
sc: they have no phone number??
me: no, i can give you the link to the website
sc: ok
So i provided the exact link and advised him exactly where to find the email forms on the page.
Five mins later, my new favourite idiot still has not managed the simple task of scrolling to the end of the page and he keeps insisting there is no email forms to fill out.
Me: can you call out the exact link you are on
sc : ok *calls out link*
Of course the link he is calling out is nothing similar to the one i gave him.
I do depair, some days i really do
So today, i got a call from this particular SC who wanted support on a certain item. Not the department that should be dealing with this don't havea direct phone line and only offer support through email forms that can be filled out on the website. And so our tale begins:
ME - me
SC - Idiot of the day
me: Hello, what can i help you with today
sc: i need help with this product
me: I apologise but all support for that product is done through the support section of the website as that dept. do not have a direct phone number.
sc: can i have their number?
me: *que rolling of eyes* That dept. do not have a direct phone no, all support is done through email. There are forms on the support website i can give you the direct link to.
sc: Can you transfer me to them?
me: *sigh* They have no direct phone no, all support is done though email.
sc: they have no phone number??
me: no, i can give you the link to the website
sc: ok
So i provided the exact link and advised him exactly where to find the email forms on the page.
Five mins later, my new favourite idiot still has not managed the simple task of scrolling to the end of the page and he keeps insisting there is no email forms to fill out.
Me: can you call out the exact link you are on
sc : ok *calls out link*
Of course the link he is calling out is nothing similar to the one i gave him.
I do depair, some days i really do
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