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So a customer comes in to do a memory upgrade. I take it to our triage and power up the system to make sure it was functional from the get go. Lo and behold, before Windows finishes loading I get blue screened. The customer flips out and asks what I did and this and that. Short version of our conversation:
Me: "Ma'am I absolutely did nothing. I took it from your hands and to the bench."
Woman: "Well you obviously did something because it was working perfectly just an hour ago!" (Same story I've heard many times)
Me: "Well ma'am it's a computer and sometimes..."
Woman: (Cuts me off) "I don't want to hear it. No excuses. Just fix it!"
Me: "Ma'am I'll try what I can but it is not my fau...."
Woman: (Cuts me off again) "I don't want to hear anything you have to say. I want to speak to a manager. The system was working an hour ago and whatever you did OBVIOUSLY broke it."
I get the manager and he smooths it over with them. We both know she is full of sh** but we just want to get rid of her. So he offers to fix it at no cost and have it delivered to her the next day at our cost. She calls her son and he wants to speak to me to find out what went on. I basically tell him the same thing I was trying to tell her. This is the highlight of my conversation with him.
Me: "Sir, you have to understand. Computers are electronic equipment. Just like how a car might be working fine 30 minutes ago...you go and try to start the car and then all of a sudden your starter goes out or something...and your car is broken."
Son: "Look I've used computers for years. Things like that don't happen with computers."
Me: (Giving an evil stare at the phone like: WTF did you just say?)
So yeah...in the end it turns out that she had over 40 viruses that corrupted things. We fixed that problem but never got it out in time to be delivered to her so she stopped by to pick it up. Strangely, even though we missed the promised delivery time she wasn't upset at all. She was happy actually. Probably because she knew she got a free repair by being a bitch.
Me: "Ma'am I absolutely did nothing. I took it from your hands and to the bench."
Woman: "Well you obviously did something because it was working perfectly just an hour ago!" (Same story I've heard many times)
Me: "Well ma'am it's a computer and sometimes..."
Woman: (Cuts me off) "I don't want to hear it. No excuses. Just fix it!"
Me: "Ma'am I'll try what I can but it is not my fau...."
Woman: (Cuts me off again) "I don't want to hear anything you have to say. I want to speak to a manager. The system was working an hour ago and whatever you did OBVIOUSLY broke it."
I get the manager and he smooths it over with them. We both know she is full of sh** but we just want to get rid of her. So he offers to fix it at no cost and have it delivered to her the next day at our cost. She calls her son and he wants to speak to me to find out what went on. I basically tell him the same thing I was trying to tell her. This is the highlight of my conversation with him.
Me: "Sir, you have to understand. Computers are electronic equipment. Just like how a car might be working fine 30 minutes ago...you go and try to start the car and then all of a sudden your starter goes out or something...and your car is broken."
Son: "Look I've used computers for years. Things like that don't happen with computers."
Me: (Giving an evil stare at the phone like: WTF did you just say?)
So yeah...in the end it turns out that she had over 40 viruses that corrupted things. We fixed that problem but never got it out in time to be delivered to her so she stopped by to pick it up. Strangely, even though we missed the promised delivery time she wasn't upset at all. She was happy actually. Probably because she knew she got a free repair by being a bitch.
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