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Errrgh.
So I get a call on the IT Service Desk line. Apparently, some idiots think we're sort of a catch-all operator line, and function as directory assistance.
While it's true, we do have several numbers that we can look up, not all of them fall under the scope of what we do, and this was one of them.
J2K: "IT Service Desk, this is Jay, how can I help you?"
Them: "Yeah, I need the number for the [Department] Desk."
Now, [Department] isn't involved in IT. Not hardly. As such, I don't have that number on my go-to list of frequent numbers to give out when asked.
J2K: "The [Department] Desk... hm, I don't have that number immediately available, one moment."
So I check in our database. Nothing. I run a quick net-search on The Client intranet. Nothing. I check our database again... ooh, wait, [Department] Desk at [Location Y].
J2K: "The [Department] Desk at which location?"
Them: "[Location X]."
Fuck.
J2K: "I'm not finding the number for the [Department] Desk..."
Them: "Well, I really need that number."
Yes. Because saying that will just magically make me able to pull that number out of my ass.
Now, if worse came to worse, I could have gone to the senior service managers and asked if they had the number, or given the caller the number for the [Location Y] desk, and advised the caller to ask there if they had the [Location X] number.
We went around on this for another minute or so, as I start trawling through the [Organization] site of which [Department] is a part, hoping to find the number... but then the caller found the information he was looking for from someone else on his end.
It's just the way this guy said "Well, I really need that number" just immediately irritated the hell out of me.
So I get a call on the IT Service Desk line. Apparently, some idiots think we're sort of a catch-all operator line, and function as directory assistance.
While it's true, we do have several numbers that we can look up, not all of them fall under the scope of what we do, and this was one of them.
J2K: "IT Service Desk, this is Jay, how can I help you?"
Them: "Yeah, I need the number for the [Department] Desk."
Now, [Department] isn't involved in IT. Not hardly. As such, I don't have that number on my go-to list of frequent numbers to give out when asked.
J2K: "The [Department] Desk... hm, I don't have that number immediately available, one moment."
So I check in our database. Nothing. I run a quick net-search on The Client intranet. Nothing. I check our database again... ooh, wait, [Department] Desk at [Location Y].
J2K: "The [Department] Desk at which location?"
Them: "[Location X]."
Fuck.
J2K: "I'm not finding the number for the [Department] Desk..."
Them: "Well, I really need that number."
Yes. Because saying that will just magically make me able to pull that number out of my ass.
Now, if worse came to worse, I could have gone to the senior service managers and asked if they had the number, or given the caller the number for the [Location Y] desk, and advised the caller to ask there if they had the [Location X] number.
We went around on this for another minute or so, as I start trawling through the [Organization] site of which [Department] is a part, hoping to find the number... but then the caller found the information he was looking for from someone else on his end.
It's just the way this guy said "Well, I really need that number" just immediately irritated the hell out of me.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
as if their need suddenly creates a unicorn-powered phonebook that magically opens to the page you want?
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