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A bit of a background to where I work. I am the headshipper/photographer/stock guy at a very highend dinnerware store. we sell italian ceramics mostly, with alot of flatware and antique stuff. needless to say, our cheapest thing in the store is 25 bucks and its a paper weight.
Anyway, my store has 2 bosses. one is mostly covering financial stuff while the other is the Store front manager kind of boss. he isn't the brightest of the two, which is why he doesn't do the financial stuff. 95% of the time I am accross the street in the "warehouse", so I never interact with customers. so this is why I can't stand him, most of the time.
He kills the messanger
as I stated above, he isn't smart. he is the type of person who will blow up on the person who tells him of a problem, when that person is in no way to blame, and should be commended for catching the problem to begin with. for example, I shipped a rather large order to a young lady in New York city. the address was written like this "136 1/2 rosebud street" (not the real address, but the 1/2 seemed odd to me) I was told some houses have this. so we shipped it out... what does UPS do? leaves it on the neighbors porch... so the people didn't get their shipment, didn't call for a month, and finally yelled at my boss, who then yelled at me for the screw up... even though I showed him all the reports that state I put it in correctly and how UPS changed the address without notifying any of us.
Needless to say, I was pissed.
He passes the blame
One of my many jobs here calls for me to keep stock of gift boxes and shipping boxes. I have a nifty list to fill out once a month and hand it to my boss to order. 90% of the time he takes it and never orders anything for atleast a week. I have grown accustom to this and take stock when we are near empty, as oppose to out of anything. but sometimes he misses things on a list. one time he thought I filled it all out for only gift boxes (since i told him we were low earlier) and didn't even bother to look at the shipping boxes, which we were now out of. so he blames me for not telling him... I don't make that list for my health.
So after a couple moments of that I decided to HIGHLIGHT things that we definatly needed to order. of course, he manages to screw that up and not order some things we need and double order what we don't. we are now, at this moment, out of a couple gift boxes because he "missed" the big yellow highlighted "0". and told me "this is why we need to mark things more clearly".... it's a zero... it's highlighted... how much clearer do you want me to be?
he ignores what customers want
It's easy to see on sale charts what sells best to what age group. most of our customers are rich folk, and Brides. we get most of our business from wedding registries. the first year I worked here, me and a co-worker fought him tooth and nail over lines he wasn't offering online or in his store because "he didn't like them, so no one buys them"... no, that isn't how sales works. you offer what people want, they buy them, you get money. you're opinion is second to that fact.
he wouldn't budge.... until the economy went down the shitter. suddenly our sales dropped. lines that were slightly cheaper and he refused to hold because he didn't like them, were now selling even more than before. after 2 months of nearly no profits he caved in. suddenly, we were doing so much better. and this year he is buying lines he really hates. magically, when they show up on our website, we suddenly get a shit ton of orders. imagine that!
he has the maturity of a 5th grader
I ride my bike to work, and living in a city, I opt to wear a helmet. wearing a helmet looks silly, no matter what really, but after a certain age no one makes fun of you because... well you probably look even more silly with your brains all over the road. at the end of every day I have to go into the store, tell him Im all locked up, and leave. when I first started riding my bike I would put my gloves and helmet on before going over. he would then laugh, smile, or make fun of me... one time he commented "well don't you look "special"", to which I snapped "if by special you mean, not wanting my brains on someones windsheild, then yes, I am very special". he back peddled and said he was joking. but i had it and never wore my helmet into the store from then on. an easy fix... but come on... its a friggen helmet.
He also made fun of a bandage I had on my arm once. once I told him it was from me getting hit by a car, showing the scraps on the helmet that saved my life, he shut up quick.
He forces the clerks to come over to the warehouse
The warehouse has 2 computers, as does the store. but only mine has the label printer (in the warehouse) and some programs. the store computer has everything they need. but he refuses to get off the computer... no matter how small the project. what is he doing? most of the time its looking at dinnerware he has seen the day before... over and over. but like a 2 yearold in the "mine" stage, he refuses to get off and forces them to come accross the street to do a simple task of printing ONE label, or gift card.
He doesn't know what I do
I was interviewed by him, he showed me around, and yet he has no idea what my job is, or what I really do accross the street. he knows I ship stuff... thats about it. his thoughts are, as told by a co-worker, is if he doesn't know what I am doing, then I must not be doing anything. real smart. I blame some of this on my other boss who gives me most of my projects, who in turn, doesn't tell the floor manager what I am doing. of course he doesn't do that because when he did, he told him it is none of his concern... yet at some times... it is? which is it!?
I could go on and on... but I just needed to rant some. He is lucky we have one co-worker who does most of the big work, but when she leaves in january, I dunno what we will do. I will most likely take alot of her work, and hopfully, get a raise in the process. I stay here mostly because it pays well, no customer interaction, and 90% of the time it's very relaxing.
thanks for listening
Anyway, my store has 2 bosses. one is mostly covering financial stuff while the other is the Store front manager kind of boss. he isn't the brightest of the two, which is why he doesn't do the financial stuff. 95% of the time I am accross the street in the "warehouse", so I never interact with customers. so this is why I can't stand him, most of the time.
He kills the messanger
as I stated above, he isn't smart. he is the type of person who will blow up on the person who tells him of a problem, when that person is in no way to blame, and should be commended for catching the problem to begin with. for example, I shipped a rather large order to a young lady in New York city. the address was written like this "136 1/2 rosebud street" (not the real address, but the 1/2 seemed odd to me) I was told some houses have this. so we shipped it out... what does UPS do? leaves it on the neighbors porch... so the people didn't get their shipment, didn't call for a month, and finally yelled at my boss, who then yelled at me for the screw up... even though I showed him all the reports that state I put it in correctly and how UPS changed the address without notifying any of us.
Needless to say, I was pissed.
He passes the blame
One of my many jobs here calls for me to keep stock of gift boxes and shipping boxes. I have a nifty list to fill out once a month and hand it to my boss to order. 90% of the time he takes it and never orders anything for atleast a week. I have grown accustom to this and take stock when we are near empty, as oppose to out of anything. but sometimes he misses things on a list. one time he thought I filled it all out for only gift boxes (since i told him we were low earlier) and didn't even bother to look at the shipping boxes, which we were now out of. so he blames me for not telling him... I don't make that list for my health.
So after a couple moments of that I decided to HIGHLIGHT things that we definatly needed to order. of course, he manages to screw that up and not order some things we need and double order what we don't. we are now, at this moment, out of a couple gift boxes because he "missed" the big yellow highlighted "0". and told me "this is why we need to mark things more clearly".... it's a zero... it's highlighted... how much clearer do you want me to be?
he ignores what customers want
It's easy to see on sale charts what sells best to what age group. most of our customers are rich folk, and Brides. we get most of our business from wedding registries. the first year I worked here, me and a co-worker fought him tooth and nail over lines he wasn't offering online or in his store because "he didn't like them, so no one buys them"... no, that isn't how sales works. you offer what people want, they buy them, you get money. you're opinion is second to that fact.
he wouldn't budge.... until the economy went down the shitter. suddenly our sales dropped. lines that were slightly cheaper and he refused to hold because he didn't like them, were now selling even more than before. after 2 months of nearly no profits he caved in. suddenly, we were doing so much better. and this year he is buying lines he really hates. magically, when they show up on our website, we suddenly get a shit ton of orders. imagine that!
he has the maturity of a 5th grader
I ride my bike to work, and living in a city, I opt to wear a helmet. wearing a helmet looks silly, no matter what really, but after a certain age no one makes fun of you because... well you probably look even more silly with your brains all over the road. at the end of every day I have to go into the store, tell him Im all locked up, and leave. when I first started riding my bike I would put my gloves and helmet on before going over. he would then laugh, smile, or make fun of me... one time he commented "well don't you look "special"", to which I snapped "if by special you mean, not wanting my brains on someones windsheild, then yes, I am very special". he back peddled and said he was joking. but i had it and never wore my helmet into the store from then on. an easy fix... but come on... its a friggen helmet.
He also made fun of a bandage I had on my arm once. once I told him it was from me getting hit by a car, showing the scraps on the helmet that saved my life, he shut up quick.
He forces the clerks to come over to the warehouse
The warehouse has 2 computers, as does the store. but only mine has the label printer (in the warehouse) and some programs. the store computer has everything they need. but he refuses to get off the computer... no matter how small the project. what is he doing? most of the time its looking at dinnerware he has seen the day before... over and over. but like a 2 yearold in the "mine" stage, he refuses to get off and forces them to come accross the street to do a simple task of printing ONE label, or gift card.
He doesn't know what I do
I was interviewed by him, he showed me around, and yet he has no idea what my job is, or what I really do accross the street. he knows I ship stuff... thats about it. his thoughts are, as told by a co-worker, is if he doesn't know what I am doing, then I must not be doing anything. real smart. I blame some of this on my other boss who gives me most of my projects, who in turn, doesn't tell the floor manager what I am doing. of course he doesn't do that because when he did, he told him it is none of his concern... yet at some times... it is? which is it!?
I could go on and on... but I just needed to rant some. He is lucky we have one co-worker who does most of the big work, but when she leaves in january, I dunno what we will do. I will most likely take alot of her work, and hopfully, get a raise in the process. I stay here mostly because it pays well, no customer interaction, and 90% of the time it's very relaxing.
thanks for listening
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