I should. At least with customers. No matter what I ask or say, they don't seem to hear me. For some background, I work at a grooming salon ( I wash dogs), but people don't seem to listen to a word I say. I'm not sure if it's my voice, or they seem to just hear what they want. Here's some examples:
Gentleman walks in the door.
Me: "I know which dog your here for! Just one second and-"
SC: "I'm here for Brandy, the little brown one."
Me:"...yes.."
Me: "Just let me grab the groomer doing your dog and you can explain what you want done"
SC: "I want his hair cut really short and....(rambles on about dog)."
Me: "....yes...."
The best one:
Mer: "Thanks for calling grooming, this is ashly, how can I help you?"
Lady: "Hi stephanie! (wow we're off to a good start) I was wondering if I could get my dog in."
Me:" Are you looking to get him a bath or a bath and haircut?"
Lady: Well we work at a motel, so it's hard to get away and I was wondering (rambles on for 3 mins without answering the question)"
Me: "Okay...sooo....bath and a brush or a haircut?"
Lady: "Well I guess he only needs a bath."
Me: "Well we're pretty open for that, how about tomorrow?"
Lady: "Tomorrow's fine."
Me: Morning or afternoon?"
Lady: "Well tomorrow i'm taking the grandkids to the mall and...(another 3 mins of rambling. There's a customer waiting for me to get her dog. Please please just answer the question? We could have been done with this about 10 minutes ago...)
Me: "Sooooo....how about 11?"
Lady "well its so hard to get away, but I guess could we drop him off early? We have to drop him off anyway when we go out like this (oh god lady please i'm just washing your damn dog I don't need a life story) and it's kind of hard to drop him off with me working the motel....."
Me: "Ummm sure we open at 8, you could drop him off then, but we probably wouldn't be able to start him until 11, and he should be done about 1pm, would that be okay?"
Lady: "sure! We may be a bit late with the kids blah blah blah..."
Me: " Okay may I have your last name?"
Lady: "my name is blah blah and I work at blah blah...."
Me: Okay....breed of dog?"
Lady: His name's Bosco."
Me: "Ooookkkkayyy....BREED of DOG."
Lady "Well he's this german shepard mix thing. Maybe an aussie shepard. He's smallish, or medium. He looks kind of like a rottweiler but he's really nice!" (by this time thankfully another groomer's assisting the people who've congregated into a line).
Me: "Ookkkayy... mix breed..."
Lady: "Yah i'm going with the grandkids.... (Oh jesus no...)...blah blah mall....
Me: "Okay ma'am tomorrow at 11 o'clock, see you there!"
Lady: " but I'm dropping him off early, remember?"
Me, getting a bit peeved: "Yes ma'am there's a note that you'll be dropping him off early."
Lady: Okay, thanks stephaine!"
Me: "thank you, too ma'am..."
Seriously...one person...please listen...?
Gentleman walks in the door.
Me: "I know which dog your here for! Just one second and-"
SC: "I'm here for Brandy, the little brown one."
Me:"...yes.."
Me: "Just let me grab the groomer doing your dog and you can explain what you want done"
SC: "I want his hair cut really short and....(rambles on about dog)."
Me: "....yes...."
The best one:
Mer: "Thanks for calling grooming, this is ashly, how can I help you?"
Lady: "Hi stephanie! (wow we're off to a good start) I was wondering if I could get my dog in."
Me:" Are you looking to get him a bath or a bath and haircut?"
Lady: Well we work at a motel, so it's hard to get away and I was wondering (rambles on for 3 mins without answering the question)"
Me: "Okay...sooo....bath and a brush or a haircut?"
Lady: "Well I guess he only needs a bath."
Me: "Well we're pretty open for that, how about tomorrow?"
Lady: "Tomorrow's fine."
Me: Morning or afternoon?"
Lady: "Well tomorrow i'm taking the grandkids to the mall and...(another 3 mins of rambling. There's a customer waiting for me to get her dog. Please please just answer the question? We could have been done with this about 10 minutes ago...)
Me: "Sooooo....how about 11?"
Lady "well its so hard to get away, but I guess could we drop him off early? We have to drop him off anyway when we go out like this (oh god lady please i'm just washing your damn dog I don't need a life story) and it's kind of hard to drop him off with me working the motel....."
Me: "Ummm sure we open at 8, you could drop him off then, but we probably wouldn't be able to start him until 11, and he should be done about 1pm, would that be okay?"
Lady: "sure! We may be a bit late with the kids blah blah blah..."
Me: " Okay may I have your last name?"
Lady: "my name is blah blah and I work at blah blah...."
Me: Okay....breed of dog?"
Lady: His name's Bosco."
Me: "Ooookkkkayyy....BREED of DOG."
Lady "Well he's this german shepard mix thing. Maybe an aussie shepard. He's smallish, or medium. He looks kind of like a rottweiler but he's really nice!" (by this time thankfully another groomer's assisting the people who've congregated into a line).
Me: "Ookkkayy... mix breed..."
Lady: "Yah i'm going with the grandkids.... (Oh jesus no...)...blah blah mall....
Me: "Okay ma'am tomorrow at 11 o'clock, see you there!"
Lady: " but I'm dropping him off early, remember?"
Me, getting a bit peeved: "Yes ma'am there's a note that you'll be dropping him off early."
Lady: Okay, thanks stephaine!"
Me: "thank you, too ma'am..."
Seriously...one person...please listen...?
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