So we have this woman saunter in saying she had a reservation. We look it up on the computer when lo and behold her name does not appear. No problem we have plenty of rooms available. She then insists that we already charged her card for the room. We check again, we did charge her card, for last month when she reserved a room for July 24th and never showed.
We tell her that we still had to charge her for the room. What we charged on her card was a fine for not canceling her reservation or showing up. It's not an IOU to grab a room whenever you want to and assume it's already paid for. Since all the other hotels were booked up for the night she paid again but swore she was going to fight the charges with the credit card company. Yeah good luck with that.
Then we have this lovely woman who threw a out and out because we would not give her more than ten towels for her room. There were four people there so ten towels would spread out to two per person with two extras. We tend to discourage people from taking the towels to the beach so we limit how many towels can be in a room.
She then began lecturing me because there were only two coffee cups in a room. Didn't we know there were three coffee drinkers in the house, oh how horrible for me to have not used my super secret psychic powers to know that. Bad TruthHurts Bad!!!
Then things suddenly got wierd in the middle of her lecture/demand for extras she starts singing that song Down On Main Street by Bob Seger. Her kids suddenly start singing along with her which further weirded me out. When her impromptu solo ended she went right back to demanding and lecturing, it took all my willpower not to laugh in her face. I found out from the manager that she threw a hissy fit because we would not give her an extension cord for her karaoke machine.
Yes this woman actually packed a karaoke machine around on her vacation and wanted to use it in her hotel. And thank God she didn't bring her precious extension cord because that woman's singing voice was atrocious.
We tell her that we still had to charge her for the room. What we charged on her card was a fine for not canceling her reservation or showing up. It's not an IOU to grab a room whenever you want to and assume it's already paid for. Since all the other hotels were booked up for the night she paid again but swore she was going to fight the charges with the credit card company. Yeah good luck with that.
Then we have this lovely woman who threw a out and out because we would not give her more than ten towels for her room. There were four people there so ten towels would spread out to two per person with two extras. We tend to discourage people from taking the towels to the beach so we limit how many towels can be in a room.
She then began lecturing me because there were only two coffee cups in a room. Didn't we know there were three coffee drinkers in the house, oh how horrible for me to have not used my super secret psychic powers to know that. Bad TruthHurts Bad!!!
Then things suddenly got wierd in the middle of her lecture/demand for extras she starts singing that song Down On Main Street by Bob Seger. Her kids suddenly start singing along with her which further weirded me out. When her impromptu solo ended she went right back to demanding and lecturing, it took all my willpower not to laugh in her face. I found out from the manager that she threw a hissy fit because we would not give her an extension cord for her karaoke machine.
Yes this woman actually packed a karaoke machine around on her vacation and wanted to use it in her hotel. And thank God she didn't bring her precious extension cord because that woman's singing voice was atrocious.
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