Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Reply
 
Thread Tools Display Modes

The wake up call scandal
  #1  
Old 08-28-2019, 08:57 AM
figgyx figgyx is offline
Front End Supervisor
 
Join Date: Oct 2011
Posts: 158
Default The wake up call scandal

I had a guest request a wake up call for 615am.

She came down the next morning and I check her out. She waits until she is half way across the lobby before turning and hissing at me - We did not get our wake up call this morning but we did get one at 1045pm the night before.

Before I can even open my mouth to apologize she turns back around and walks out.

Upon further investigation I realize that the clock on our phone was way off due to a power outage the week before. Yes, it was our fault. Yes someone should have checked the phones. She would have received compensation for her issue if only she had properly stated her complaint - When she was standing in front of me!!!!!
Reply With Quote

  #2  
Old 09-01-2019, 05:49 PM
Pixelated Pixelated is offline
Area Manager
 
Join Date: Oct 2016
Location: Bookholm
Posts: 1,825
Default

Tht's bizarre. Most SCs would have stood there and screamed for 20 minutes straight and refused any and all compensation ... or demanded something wildly out of line (free rooms for life, for example).

Now she's going to go complain to everybody even though she COULD have gotten compensation, and with good will, but didn't bother to tell you until she was halfway out the door.
__________________
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
Reply With Quote

  #3  
Old 09-02-2019, 12:55 AM
notalwaysright's Avatar
notalwaysright notalwaysright is offline
Escapee
 
Join Date: Jul 2014
Posts: 3,010
Default

These types don't want anything fixed. She didn't want you to apologize and make things right, she wanted to tell you that you messed up and walk away the "winner."
__________________
Replace anger management with stupidity management.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:07 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.