Today at the supermarket bakery where i work I caught a older man reaching into the roll/bagel bin where we keep our loose rolls and bagels bare handed. If he had just touched one item and took it I would have given him a gentle reminder to use the tongs or tissues. But if that was the case I wouldn't post this. He reached in picked up one roll, felt it and squished it (to see how fresh it was) put it back did the same to three or four more before I stopped him.
Me: Duh..
DAOM: Dumb ass old man
ME: Sir, we can not allow bare hand contact with these items.
DAOM: I jut want to make sure they are fresh.
Me:They are baked fresh thought he day. We cycle bake and fill it with fresh product in the morning bad before 3PM.
DAOM:Last time they were rock had.
Me: Did you contact the Customer Service Desk or Dept. Lead for a Refund?
DAOM: NO! I have to get it this way because I NEED TO KNOW THEY ARE FRESH!
Me: Sir, State and Fed. Law prohibits this . That is why we have to wear gloves when handling ready to eat items.
DAOM: **mumbling to hims self about customer service**
As i am counting the number of items I not have to throw away he sees me about to toss them and says
DAOM: since you are throwing them away can I have them for free?
Me: NO!
DAOM: I guess I will have to talk to you Manager.
Me: He will know about this because I have to report food safety violations to him.
DAOM, walks off in a huff.
A few minutes later another customer approaches me and tells me he saw the guy doing the same thing to the muffins in our muffin and doughnut case before I caught him. The customer told me what the guy touched, and sure enough some doughnuts and muffins had holes poked in them. Another call to GM and he comes down with LP guy who reviewed footage. We tossed about $35 (USD) of food (retail price, not actual item cost). while the GM and myself are inventorying the loss he get a call from the service desk. DAOM ha s complained. Manger has complained and guy does not admit to touching product says I was lying. He say I was rude and made it up. My GM told the the guy he had tapes of him and he will be watched if he comes in again. Guy left in a huff said he would call corp. GM forward the footage to the DM, Store Operations and district LP guy. Lets see how far that complaint gets.
Anyone have any other similar stories?
Me: Duh..
DAOM: Dumb ass old man
ME: Sir, we can not allow bare hand contact with these items.
DAOM: I jut want to make sure they are fresh.
Me:They are baked fresh thought he day. We cycle bake and fill it with fresh product in the morning bad before 3PM.
DAOM:Last time they were rock had.
Me: Did you contact the Customer Service Desk or Dept. Lead for a Refund?
DAOM: NO! I have to get it this way because I NEED TO KNOW THEY ARE FRESH!
Me: Sir, State and Fed. Law prohibits this . That is why we have to wear gloves when handling ready to eat items.
DAOM: **mumbling to hims self about customer service**
As i am counting the number of items I not have to throw away he sees me about to toss them and says
DAOM: since you are throwing them away can I have them for free?
Me: NO!
DAOM: I guess I will have to talk to you Manager.
Me: He will know about this because I have to report food safety violations to him.
DAOM, walks off in a huff.
A few minutes later another customer approaches me and tells me he saw the guy doing the same thing to the muffins in our muffin and doughnut case before I caught him. The customer told me what the guy touched, and sure enough some doughnuts and muffins had holes poked in them. Another call to GM and he comes down with LP guy who reviewed footage. We tossed about $35 (USD) of food (retail price, not actual item cost). while the GM and myself are inventorying the loss he get a call from the service desk. DAOM ha s complained. Manger has complained and guy does not admit to touching product says I was lying. He say I was rude and made it up. My GM told the the guy he had tapes of him and he will be watched if he comes in again. Guy left in a huff said he would call corp. GM forward the footage to the DM, Store Operations and district LP guy. Lets see how far that complaint gets.
Anyone have any other similar stories?
Comment