Since our store has been in business they've done battery changes and watchband changes at the jewelry counter for free. What this has done is create a whole heck of a lot of SCs who are too lazy to change their own batteries/watchbands.
I literally would spend up to half my shift changing batteries and watchbands. It's time consuming and makes it impossible for me to get my other duties done. Not only that, but expensive watches have been broken while putting them back together and the SCs would end up with free watches or gift cards.
Not good business.
So about 3 weeks ago, corporate finally figured out that this practice was costing them time and money and we no longer have to change batteries/watchbands on brands that we don't sell.
Thank God!!!
I can't tell you how rewarding it is to tell these people that we no longer offer this service to everyone. The reactions are priceless and nine out of ten say, "What am I gonna do now?"
That's when I offer to sell them a new watch.
.
I literally would spend up to half my shift changing batteries and watchbands. It's time consuming and makes it impossible for me to get my other duties done. Not only that, but expensive watches have been broken while putting them back together and the SCs would end up with free watches or gift cards.
Not good business.
So about 3 weeks ago, corporate finally figured out that this practice was costing them time and money and we no longer have to change batteries/watchbands on brands that we don't sell.
Thank God!!!
I can't tell you how rewarding it is to tell these people that we no longer offer this service to everyone. The reactions are priceless and nine out of ten say, "What am I gonna do now?"
That's when I offer to sell them a new watch.
.
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