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Story #1:
My store is known for selling furniture in boxes which you take home, and then assemble it yourself. For some items, the only practical way to package them is to put them in 2 or more boxes. If a customer is buying a multi-box item, they have to have all the boxes, or they simply can't assemble it. It's usually very clearly marked, but customers sometimes miss that info and bring just 1 of the 2 boxes. As a cashier, it's our job to make sure they have all the pieces.
So one day, a customer comes to my cash with only box #1. She's with her teenaged daughter.
Me: Hi. This dresser actually comes in 2 boxes, so you'll need to go back and pick up number 2. But I'll finish the transaction first, so you won't have to wait in line again
Daughter: (to her mother) OH MY GOD!!! I told you we needed both boxes!
She rambled on a little bit and her mother eventually chimed in
Mother: Oh, I though the number on the box told us the number of handles on it (or something like that. I can't quite remember what she said.)
So they pay, go back and get box number 2. All was good. I just couldn't believe that girl would speak to her mother that way.
Story #2: Stuck in an infinite loop.
Our store has somewhat recently introduced a loyalty card. To be used, it needs to be swiped at the start of your transaction . This trips some people up at our self scan lines.
So a customer is having some trouble with her card. I go over to help her and it works. Then, instead of scanning her stuff, she hit the "Finish and Pay" button, which immediately ends the transaction if nothing has been scanned in. So the system closes the transaction and she's back where she started. So she starts again, swipes the card, and then hits Finish and Pay again. She did this 3 times before her husband came over.
H: No, don't press that button, just start scanning!
He sounded a little annoyed in his tone of voice, but otherwise, they finished without incident.
My store is known for selling furniture in boxes which you take home, and then assemble it yourself. For some items, the only practical way to package them is to put them in 2 or more boxes. If a customer is buying a multi-box item, they have to have all the boxes, or they simply can't assemble it. It's usually very clearly marked, but customers sometimes miss that info and bring just 1 of the 2 boxes. As a cashier, it's our job to make sure they have all the pieces.
So one day, a customer comes to my cash with only box #1. She's with her teenaged daughter.
Me: Hi. This dresser actually comes in 2 boxes, so you'll need to go back and pick up number 2. But I'll finish the transaction first, so you won't have to wait in line again
Daughter: (to her mother) OH MY GOD!!! I told you we needed both boxes!
She rambled on a little bit and her mother eventually chimed in
Mother: Oh, I though the number on the box told us the number of handles on it (or something like that. I can't quite remember what she said.)
So they pay, go back and get box number 2. All was good. I just couldn't believe that girl would speak to her mother that way.
Story #2: Stuck in an infinite loop.
Our store has somewhat recently introduced a loyalty card. To be used, it needs to be swiped at the start of your transaction . This trips some people up at our self scan lines.
So a customer is having some trouble with her card. I go over to help her and it works. Then, instead of scanning her stuff, she hit the "Finish and Pay" button, which immediately ends the transaction if nothing has been scanned in. So the system closes the transaction and she's back where she started. So she starts again, swipes the card, and then hits Finish and Pay again. She did this 3 times before her husband came over.
H: No, don't press that button, just start scanning!
He sounded a little annoyed in his tone of voice, but otherwise, they finished without incident.
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