So today all of our registers decided to freeze up and needed rebooting. Luckily they weren't actually down for very long and we weren't very busy. And very luckily most people were nice about it. For about two hours we couldn't accept debit cards or activate any gift cards. Of course if things went completely smooth I wouldn't be here.
Right when the things first froze there was a mother and daughter in line. I was able to ring up the daughter but not the mother. When Mom realized it was going to take more than 30 seconds for things to get sorted out, she pushes her stuff across the counter and says "Forget it, let's get out of here". Your loss lady.
When we were sort of back, of course that's when people come up with all kinds of gift cards. Again with another mother and daughter team buying phone cards. I explain that I may not be able to activate the card but I tried anyway because it might work. It doesn't. I proceeded to get the third degree.
"So it's not going to work?"
"This means we can't get them?"
"How about in pharmacy?"
No, no and no all the registers are on the same system. Again the Mom tosses her phone card across the counter. So sorry but good luck in your search! But, bless you Tom and Nancy you were very nice when I explained things.
And finally, rang up a lady and see her pull out one of our store gift cards. I explain blah blah annnnnd got the cat-butt face, a disgusted sigh and this comment "But I have a few gift cards. I really didn't want to pay that." Oooohhh, aren't we so special!!!
So to all these people and others who had their days ruined because our registers decided to crash go ahead and take it personally. I woke up grumpy today and threw out to the universe if there's anything that can be done to severely inconvenience people please make that happen and make my day! And it happened. Thanks universe!
Right when the things first froze there was a mother and daughter in line. I was able to ring up the daughter but not the mother. When Mom realized it was going to take more than 30 seconds for things to get sorted out, she pushes her stuff across the counter and says "Forget it, let's get out of here". Your loss lady.
When we were sort of back, of course that's when people come up with all kinds of gift cards. Again with another mother and daughter team buying phone cards. I explain that I may not be able to activate the card but I tried anyway because it might work. It doesn't. I proceeded to get the third degree.
"So it's not going to work?"
"This means we can't get them?"
"How about in pharmacy?"
No, no and no all the registers are on the same system. Again the Mom tosses her phone card across the counter. So sorry but good luck in your search! But, bless you Tom and Nancy you were very nice when I explained things.
And finally, rang up a lady and see her pull out one of our store gift cards. I explain blah blah annnnnd got the cat-butt face, a disgusted sigh and this comment "But I have a few gift cards. I really didn't want to pay that." Oooohhh, aren't we so special!!!
So to all these people and others who had their days ruined because our registers decided to crash go ahead and take it personally. I woke up grumpy today and threw out to the universe if there's anything that can be done to severely inconvenience people please make that happen and make my day! And it happened. Thanks universe!
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