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If you're going to book a hotel room that someone else is paying for, you must include a photocopy of your drivers license, the card you're paying with and a signed Authorization form! This is company policy to insure this really is YOUR CARD and NOT SOMEONE ELSE'S! This cuts back on fraud!
On to the story.
This asshat calls me up a couple days ago and sets up a reservation, using his wife's credit card to pay for the room later. I was led to believe that the wife would be coming too, so I didn't tell him that she needed to sign an authorization form, since he wouldn't have the card on him either (not that it matters, I would still need to see her ID)
He calls this morning to confirm the reservation and tells Mrs. M. that he will be without his wife, who's name is on the card, blah blah blah. If you wanted this to be easy, you just made a big mistake.
Myriam tells him that since his wife isn't coming and it's her card, the wife will need to sign an authorization form.
He gets pissed.
He yells, screams, I think everything short of cussing her out. She gets off the line and tells our boss that the guy is a jackass and to keep an eye out because she figures he's going to complain. Asshats almost always do.
Myriam sends them the authorization form via e-mail and goes home. I takeover and get a call from Mrs Asshat.
Whine whine, bitch bitch; I didn't get my e-mail confirmation! I can't open the attachment! Send it again! I have no fax machine! Blah!
I finally get the form sent and they call me back!
Mr Asshat wants to know why we need a photocopy of Wify's Drivers License and a photocopy of the credit card! It has her name on it!
Well, sir, I can't be sure it has her name on it unless I see it for myself. Duh!
Then an argument which amounts to "I don't wanna!" ensues.
I tell them it's for safety's sake; we don't want to charge to the card if it's not her card. How would they feel if I took the reservation and it wound up stolen? Still, they can't see why they should give me their information.
Cue more arguing and another customer coming in and standing in front of me with a happy grin on his face. He's been here a couple days and loves watching the free entertainment when some wise-ass gets on the phone with me. He listens without saying anything.
The Asshats finally agree to send said required information and I warn my boss. If they had started a cussing match with me, I would have disconnected the line and canceled their reservation. Boy, I was just waiting for it!
I was so mad! The guest in the lobby turned into his family, whom I was familiar and friendly with as I have relatives in their neighborhood. They said they would wait while I disappeared to my office to scream.
The family laughed and I checked them back in as their truck was still being worked on. Poor things.
On to the story.
This asshat calls me up a couple days ago and sets up a reservation, using his wife's credit card to pay for the room later. I was led to believe that the wife would be coming too, so I didn't tell him that she needed to sign an authorization form, since he wouldn't have the card on him either (not that it matters, I would still need to see her ID)
He calls this morning to confirm the reservation and tells Mrs. M. that he will be without his wife, who's name is on the card, blah blah blah. If you wanted this to be easy, you just made a big mistake.
Myriam tells him that since his wife isn't coming and it's her card, the wife will need to sign an authorization form.
He gets pissed.
He yells, screams, I think everything short of cussing her out. She gets off the line and tells our boss that the guy is a jackass and to keep an eye out because she figures he's going to complain. Asshats almost always do.
Myriam sends them the authorization form via e-mail and goes home. I takeover and get a call from Mrs Asshat.
Whine whine, bitch bitch; I didn't get my e-mail confirmation! I can't open the attachment! Send it again! I have no fax machine! Blah!
I finally get the form sent and they call me back!
Mr Asshat wants to know why we need a photocopy of Wify's Drivers License and a photocopy of the credit card! It has her name on it!
Well, sir, I can't be sure it has her name on it unless I see it for myself. Duh!
Then an argument which amounts to "I don't wanna!" ensues.
I tell them it's for safety's sake; we don't want to charge to the card if it's not her card. How would they feel if I took the reservation and it wound up stolen? Still, they can't see why they should give me their information.
Cue more arguing and another customer coming in and standing in front of me with a happy grin on his face. He's been here a couple days and loves watching the free entertainment when some wise-ass gets on the phone with me. He listens without saying anything.
The Asshats finally agree to send said required information and I warn my boss. If they had started a cussing match with me, I would have disconnected the line and canceled their reservation. Boy, I was just waiting for it!
I was so mad! The guest in the lobby turned into his family, whom I was familiar and friendly with as I have relatives in their neighborhood. They said they would wait while I disappeared to my office to scream.
The family laughed and I checked them back in as their truck was still being worked on. Poor things.
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