I had a crappy morning at work today.
I worked from 7 a.m. to 12 p.m. today
The grocery story I work at has a mix and match deal where you can buy 5 of a specific item on sale for the week, but there is a limit of 5 per day of whatever item(s) you buy. I have not dealt with enough customers who abused the policy until today. Since has rarely happened, I do not remember what the policy is unless there is written documentation of it at the register. Plus the registers are not programmed to recognize when you buy more than 5 of a specific item.
Today I dealt with several Spanish speaking customers who claimed they did not understand the entire deal. Since I do not speak Spanish, I could not explain it to them. Turns out I scanned too many of these mix and match deals for these customers. Plus these customers had more than 5 coupons for these items. I was told after I made the mistake that there is a limit of 5 coupons.
I do not like dealing with extreme couponers who claim that they do not understand how the deal works.
Turns out that one of the customers tried to go through one checkout twice, but when she was told that she could not, she went to my line along with one of the customers who previously went to my line that morning and did the same thing. The store manager ended up dealing with them. He was not to happy about that. The customer behind them told him that she was going to complain to Senior Management.
The best answer I can think of is to have a store add at my station every day. The problem with this is explaining it to them so they understand. Plus since the registers are not programmed to notice the limit, the customer could claim that they could buy how many they want no matter what the amount is.
This is frustrating to me.
What is a good way to prevent this from happening?
I worked from 7 a.m. to 12 p.m. today
The grocery story I work at has a mix and match deal where you can buy 5 of a specific item on sale for the week, but there is a limit of 5 per day of whatever item(s) you buy. I have not dealt with enough customers who abused the policy until today. Since has rarely happened, I do not remember what the policy is unless there is written documentation of it at the register. Plus the registers are not programmed to recognize when you buy more than 5 of a specific item.
Today I dealt with several Spanish speaking customers who claimed they did not understand the entire deal. Since I do not speak Spanish, I could not explain it to them. Turns out I scanned too many of these mix and match deals for these customers. Plus these customers had more than 5 coupons for these items. I was told after I made the mistake that there is a limit of 5 coupons.
I do not like dealing with extreme couponers who claim that they do not understand how the deal works.
Turns out that one of the customers tried to go through one checkout twice, but when she was told that she could not, she went to my line along with one of the customers who previously went to my line that morning and did the same thing. The store manager ended up dealing with them. He was not to happy about that. The customer behind them told him that she was going to complain to Senior Management.
The best answer I can think of is to have a store add at my station every day. The problem with this is explaining it to them so they understand. Plus since the registers are not programmed to notice the limit, the customer could claim that they could buy how many they want no matter what the amount is.
This is frustrating to me.
What is a good way to prevent this from happening?
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