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Posting this here cuz a Mystery Shopper who tells lies definitely counts as an SC in my book. Basically, we were visited by the MS and they gave us a bad score for two reasons.
1. There was a huge queue and only one till open.
2. There was a giant pile of mud in the middle of the floor which was ignored.
Both were big fat lies. Here is what really happened.
1. It was about lunchtime when one till froze and could not be made to unfreeze. There were three of us on at the time, and since my number was locked inside the frozen till, that meant that I got to go out back and call the tech people. A few minutes later, and my colleague Sarah came out to tell me that her till had also frozen. She then went on to the shop floor, after putting out of order signs on the frozen tills, to inform customers that we had one till working. I continued to speak with tech.
2. There was no mud at all on the floor; we had a big pile of customers, sure, but no-one could mistake them for mud.
Both of these were backed up with CCTV footage, and our manager Tessa was able to get the MS's report stricken from the record. We were also informed that this particular MS won't be working as an MS ever again, as we weren't the first store she'd made shit up about.
1. There was a huge queue and only one till open.
2. There was a giant pile of mud in the middle of the floor which was ignored.
Both were big fat lies. Here is what really happened.
1. It was about lunchtime when one till froze and could not be made to unfreeze. There were three of us on at the time, and since my number was locked inside the frozen till, that meant that I got to go out back and call the tech people. A few minutes later, and my colleague Sarah came out to tell me that her till had also frozen. She then went on to the shop floor, after putting out of order signs on the frozen tills, to inform customers that we had one till working. I continued to speak with tech.
2. There was no mud at all on the floor; we had a big pile of customers, sure, but no-one could mistake them for mud.
Both of these were backed up with CCTV footage, and our manager Tessa was able to get the MS's report stricken from the record. We were also informed that this particular MS won't be working as an MS ever again, as we weren't the first store she'd made shit up about.
one of them,we are told to document it all. Take pics,and then people know. Wallpaper falling off the walls-picture...Holes in the bedsheets-picture... meal arrived burnt to a crisp-picture...
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