I woke up this morning to a text message from a bride in which she states that I took her veil and she wants it back. No identifying information whatsoever. Also, when I refer to a bag, it's a huge garment bag made for bridal gowns that has a zipper. It's not possible for things to fall out of this bag unless the zipper is opened.
Text exchange as follows:
Me: If I have it, I am happy to return it. Who am I speaking with?
Bride: <Bridey> I picked up my gown on Friday evening at <store>.
Me: Of course! I put your veil in the bag with your gown. Have you checked the bottom of the bag?
Bride: Yes. It wasn't there. I want my veil back.
Me: That's odd. I remember putting it in there when I bagged your gown. I'll call <store> to see if it's been left there.
Bride: I did that. They said you took it.
So at this point I call the store as I've been contracting with them for over a year and know the girls who work there would never throw me under the bus like that. I also know they had a bridal show last weekend and so the store was closed both Saturday and is normally closed on Sundays.
Me: Hey, it's Fenig. Do you have <bride's> veil by chance? I could have sworn I bagged it on Friday evening, but she's claiming it's missing.
Shop lady: I remember watching you bag it.
Me: Yeah. Hey, did she call by chance? She says that y'all told her I took it home.
Shop lady: What? No, no one's called about bridal stuff yet today.
Me: I thought so. Thanks. See you Thursday.
Now that I know <bride> is flat lying about speaking with the store, I'm irritated. I was genuinely worried that I had forgotten to bag the veil and it was left at the store all weekend. I text the bride again.
Me: I spoke with <store> and they don't have your veil. I don't have any veils in my studio. Please check the bottom of your bag when you get home.
I didn't hear from her for a few hours.
Bride: Found the veil.
That was it. Yup. I'm glad I already have her money, although I'm sad I can't tack on a $50 PITA fee.
Text exchange as follows:
Me: If I have it, I am happy to return it. Who am I speaking with?
Bride: <Bridey> I picked up my gown on Friday evening at <store>.
Me: Of course! I put your veil in the bag with your gown. Have you checked the bottom of the bag?
Bride: Yes. It wasn't there. I want my veil back.
Me: That's odd. I remember putting it in there when I bagged your gown. I'll call <store> to see if it's been left there.
Bride: I did that. They said you took it.
So at this point I call the store as I've been contracting with them for over a year and know the girls who work there would never throw me under the bus like that. I also know they had a bridal show last weekend and so the store was closed both Saturday and is normally closed on Sundays.
Me: Hey, it's Fenig. Do you have <bride's> veil by chance? I could have sworn I bagged it on Friday evening, but she's claiming it's missing.
Shop lady: I remember watching you bag it.
Me: Yeah. Hey, did she call by chance? She says that y'all told her I took it home.
Shop lady: What? No, no one's called about bridal stuff yet today.
Me: I thought so. Thanks. See you Thursday.
Now that I know <bride> is flat lying about speaking with the store, I'm irritated. I was genuinely worried that I had forgotten to bag the veil and it was left at the store all weekend. I text the bride again.
Me: I spoke with <store> and they don't have your veil. I don't have any veils in my studio. Please check the bottom of your bag when you get home.
I didn't hear from her for a few hours.
Bride: Found the veil.
That was it. Yup. I'm glad I already have her money, although I'm sad I can't tack on a $50 PITA fee.
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