A couple who had a reservation arrived to check into the hotel. I asked for ID and payment and I was told it was already paid. I look at the reservation and no, it was not.
I stated that it was not prepaid and indeed I would need a credit card. Both the husband and wife went off on me - yelling that they were not giving me a credit card because they had been double charged at another hotel and no way, no how it was not happening again.
I handed back the ID and said ok - have a good night then. They processed this for a hot second and the wife blurted out - fine, give him the card. She quickly turned to me and yelled some more about how they better not get charged twice.
I tried to explain how when you check into a hotel you are authorized for room and tax and then charged at check out - and the authorization falls off after a couple days.
She yelled some more - and if they get double charged they were calling corporate.
I sincerely hope they do so someone can finally get it through to these nutjobs how credit cards work.
I stated that it was not prepaid and indeed I would need a credit card. Both the husband and wife went off on me - yelling that they were not giving me a credit card because they had been double charged at another hotel and no way, no how it was not happening again.
I handed back the ID and said ok - have a good night then. They processed this for a hot second and the wife blurted out - fine, give him the card. She quickly turned to me and yelled some more about how they better not get charged twice.
I tried to explain how when you check into a hotel you are authorized for room and tax and then charged at check out - and the authorization falls off after a couple days.
She yelled some more - and if they get double charged they were calling corporate.
I sincerely hope they do so someone can finally get it through to these nutjobs how credit cards work.
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