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forgetful customer: fc
me: me
me: "Hi, how can I help you?"
fc: "I'm here to go to Admissions. Where can I park?"
me: "You can either park here for a $5.00 flat rate from one minute to all day or at the meter parking across the street."
fc: "I'll park here."
me: "Ok, & you pay for your parking at the vending machine, which only accepts cash. It is inside the glass elevator lobby on the garage level."
* That is your cue to check your wallet for $5.00 in cash*
fc: "ok"
The phone inside the booth rings, & I answer it
me: "Visitor Parking booth, how may I help you?"
fc: "I did not get a ticket when I pulled up to the gate this morning."
*You do not need a ticket to purchase a token, which is needed to exit Visitor Parking. The vending machine that cells the tokens does need your ticket to purchase one. Only money is needed. Plus the Parking office does not need one when you purchase your token with your credit/debit card.*
me: "A ticket is not needed to pay for your parking. Only money is needed."
*I tell the customer where to pay at, & I explain to her that the machine accepts cash only*
The phone rings again, & it's the same customer
me: "Visitor Parking booth, how may I help you?"
fc: "The machine only takes cash, & I have a credit card. Can I pay you?"
*Well.. that is what I told you*
me: "I'm so sorry, but everyone paying with their credit card has to pay at the Parking office."
fc: "I can't pay you?"
me: "I'm so sorry, but I cannot accept payment. We do not sell tokens to the public, & there is not a machine inside the booth to accept credit cards."
fc: "Can't you just raise the gate for me? I've spend 10 minutes inside the garage."
me: "I understand that; however, I cannot raise the gate. I have to follow the rules."
I hang up the phone & watch to see if the customer backs up. She sits inside her car at the exit gate until she realizes that the gate will not go up. She backs up & goes to the Parking office.
me: me
me: "Hi, how can I help you?"
fc: "I'm here to go to Admissions. Where can I park?"
me: "You can either park here for a $5.00 flat rate from one minute to all day or at the meter parking across the street."
fc: "I'll park here."
me: "Ok, & you pay for your parking at the vending machine, which only accepts cash. It is inside the glass elevator lobby on the garage level."
* That is your cue to check your wallet for $5.00 in cash*
fc: "ok"
The phone inside the booth rings, & I answer it
me: "Visitor Parking booth, how may I help you?"
fc: "I did not get a ticket when I pulled up to the gate this morning."
*You do not need a ticket to purchase a token, which is needed to exit Visitor Parking. The vending machine that cells the tokens does need your ticket to purchase one. Only money is needed. Plus the Parking office does not need one when you purchase your token with your credit/debit card.*
me: "A ticket is not needed to pay for your parking. Only money is needed."
*I tell the customer where to pay at, & I explain to her that the machine accepts cash only*
The phone rings again, & it's the same customer
me: "Visitor Parking booth, how may I help you?"
fc: "The machine only takes cash, & I have a credit card. Can I pay you?"
*Well.. that is what I told you*
me: "I'm so sorry, but everyone paying with their credit card has to pay at the Parking office."
fc: "I can't pay you?"
me: "I'm so sorry, but I cannot accept payment. We do not sell tokens to the public, & there is not a machine inside the booth to accept credit cards."
fc: "Can't you just raise the gate for me? I've spend 10 minutes inside the garage."
me: "I understand that; however, I cannot raise the gate. I have to follow the rules."
I hang up the phone & watch to see if the customer backs up. She sits inside her car at the exit gate until she realizes that the gate will not go up. She backs up & goes to the Parking office.
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