Customers Demands Money Back

[purplecat41877]

Today, a customer called saying that she was overcharged for an item and it turned out that she didn't get the right item but it was substituted. I misunderstood the customer when she mentioned the price and she accused me of not listening. Since I needed to see the receipt for verification, I told her to come in with her receipt and we would see what we could do which is what I tell everyone in her situation. The customer told me that I was not going to see what we could do and that I was going to give her her money back. I told her that I would have to transfer her to a manager. I parked the phone, paged the FEM who came up and she took the call after I explained the situation.

[Kiwi]

what was the outcome?

[malmalthekiller]

God, I hate when people are impatient and tell you what to do.

[purplecat41877]

The customer didn't show up yet. The FEM decided that she would get the difference back when she did.