I'm new to registering here, I've lurked a little over the years, and I had posted under a different name to the Customers Suck livejournal community years ago.
I guess a way to introduce myself would be to say what my experience is with dealing with Sucky Customers:
My first job was working for a prosecuting attorney. It was a short summer internship, but I saw a few sucky customers who thought that basically the prosecutors office was a collection agency they could hire ("he owes me money, I want you to tell him to pay me or you'll have him arrested!").
My second job was working computer help desk at a university for one semester, which basically involved me not rolling my eyes at clueless college students who did not understand basic computing concepts and acting like I was personally responsible for any malfunction and it was my fault.
My third job was working at a library on the campus of the same university. This was about a year, I had less sucky customers, because I was working not at the main circulation desk but at an obscure office where I mostly cataloged books and did behind-the-scenes functionary work, but sometimes I'd have to work the circulation desk. Not a bad job, but the pay was lousy.
My fourth job was my first entry into the wild, wacky world of. . .retail! Working for about a half-year at a department store at a major mall. Now this was sucky customers: return scams, being falsely accused of racism, people using clothing displays as garbage cans, people trying to pass obviously bogus checks, even having to work on Black Friday. I was so glad to leave that horrible place.
My fifth job was working in a warehouse. Hell on Earth job, but at least it wasn't customer-facing.
My sixth job was working in a call center for two and a half years. Now THIS is the bulk of my sucky-customer stories. I did customer service for a cell phone company, and hated every minute of it.
My seventh job was to enlist in the military in the reserves. I'm still in, and that's not really a "customers suck" thing.
My eighth job is that I am now a law-enforcement officer. I left working at the call center to go the police academy. I am so happy to be out of the world of retail and customer service and into something less stressful, like the military and law enforcement world.
I guess a way to introduce myself would be to say what my experience is with dealing with Sucky Customers:
My first job was working for a prosecuting attorney. It was a short summer internship, but I saw a few sucky customers who thought that basically the prosecutors office was a collection agency they could hire ("he owes me money, I want you to tell him to pay me or you'll have him arrested!").
My second job was working computer help desk at a university for one semester, which basically involved me not rolling my eyes at clueless college students who did not understand basic computing concepts and acting like I was personally responsible for any malfunction and it was my fault.
My third job was working at a library on the campus of the same university. This was about a year, I had less sucky customers, because I was working not at the main circulation desk but at an obscure office where I mostly cataloged books and did behind-the-scenes functionary work, but sometimes I'd have to work the circulation desk. Not a bad job, but the pay was lousy.
My fourth job was my first entry into the wild, wacky world of. . .retail! Working for about a half-year at a department store at a major mall. Now this was sucky customers: return scams, being falsely accused of racism, people using clothing displays as garbage cans, people trying to pass obviously bogus checks, even having to work on Black Friday. I was so glad to leave that horrible place.
My fifth job was working in a warehouse. Hell on Earth job, but at least it wasn't customer-facing.
My sixth job was working in a call center for two and a half years. Now THIS is the bulk of my sucky-customer stories. I did customer service for a cell phone company, and hated every minute of it.
My seventh job was to enlist in the military in the reserves. I'm still in, and that's not really a "customers suck" thing.
My eighth job is that I am now a law-enforcement officer. I left working at the call center to go the police academy. I am so happy to be out of the world of retail and customer service and into something less stressful, like the military and law enforcement world.
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