Sigh. Been a while since I've had something really post-worthy...but had this one tonight, and it annoyed me. Background info, at night all the entries into our hotel lock automatically. The side entrances are key-access only to begin with, but the front doors lock as well. Naturally, there are numerous, easily noticeable signs that mention that all you need to do is A) use your guest key, or B) pick up the phone, which contacts the front desk, so you can identify yourself. This has always been a bit of a loose system, but a while back, one of our hotels had a night auditor who let someone in without checking on him or getting any info, and the guy came in with a gun and blew his head off. So, naturally, the company is being a stickler on this particular rule right now, and we can't just let people come wandering in whenever we like.
Queue tonight, SC and SCD (Sucky Customer's Daughter) come back to the hotel; daughter had a key, but was struck with a sudden bout of illiteracy, and thus could not get in. I wasn't standing right at the desk, so I wasn't even in the area - had SCD picked up the house phone, it would've rang to the cordless phone I had with me, and I could've walked her through it using slow words. But alas...
After a few minutes, she got her mother, SC, who figured out the door and let them in...and then came to the front desk to complain.
SC: I want to know why my daughter, 17 years old, was ignored at the door and not let in.
Me: Did she use her key on the door? Or pick up the phone there?
SC: Well I did, because I'm an adult, but she's 17, clearly you can see that.
Me: I can right now, now that I'm here, yes. When I'm not at the front desk, it is quite a bit harder to detect her presence, much less physical description.
SC: Well I think you should use some discretion when you can obviously see she is 17, with a dance team jacket on!!!
Me: O...k, however, we've just established that I was not here at the desk at the time, and she neither used her key, as told to do so in the sign on the door, nor did she pick up the phone, as told to do so in the sign on the door. So, since column A and column B are both marked negatives, we can't exactly know that she was standing there, now could we?
SC: But you should simply let people in! They come to your front door as guests, and you just lock us out!?
Me: Well, we might have been less stringent in the past. That was before someone wandered in to one of our hotels and blew the night auditor's head off. So yes, we lock the door until someone comprehends the sign on the door.
SC: HOW DARE YOU!? You can't just say that to me!!
Me: Oh, I'm sorry, did you want to be the only person being rude in this conversation? That door swings both ways. Now go upstairs and think about what you've done; this conversation is over.
Aaaaaaaaaaand I walked away and left her sputtering. I'll probably get in trouble later, but fuck it...if she can't understand that I'm neither omniscient nor omnipresent, then I'll put very real stock in the fact that she probably has the memory of an ambulatory fungus. Or maybe not. I'm beyond caring any more...
Queue tonight, SC and SCD (Sucky Customer's Daughter) come back to the hotel; daughter had a key, but was struck with a sudden bout of illiteracy, and thus could not get in. I wasn't standing right at the desk, so I wasn't even in the area - had SCD picked up the house phone, it would've rang to the cordless phone I had with me, and I could've walked her through it using slow words. But alas...
After a few minutes, she got her mother, SC, who figured out the door and let them in...and then came to the front desk to complain.
SC: I want to know why my daughter, 17 years old, was ignored at the door and not let in.
Me: Did she use her key on the door? Or pick up the phone there?
SC: Well I did, because I'm an adult, but she's 17, clearly you can see that.
Me: I can right now, now that I'm here, yes. When I'm not at the front desk, it is quite a bit harder to detect her presence, much less physical description.
SC: Well I think you should use some discretion when you can obviously see she is 17, with a dance team jacket on!!!
Me: O...k, however, we've just established that I was not here at the desk at the time, and she neither used her key, as told to do so in the sign on the door, nor did she pick up the phone, as told to do so in the sign on the door. So, since column A and column B are both marked negatives, we can't exactly know that she was standing there, now could we?
SC: But you should simply let people in! They come to your front door as guests, and you just lock us out!?
Me: Well, we might have been less stringent in the past. That was before someone wandered in to one of our hotels and blew the night auditor's head off. So yes, we lock the door until someone comprehends the sign on the door.
SC: HOW DARE YOU!? You can't just say that to me!!
Me: Oh, I'm sorry, did you want to be the only person being rude in this conversation? That door swings both ways. Now go upstairs and think about what you've done; this conversation is over.
Aaaaaaaaaaand I walked away and left her sputtering. I'll probably get in trouble later, but fuck it...if she can't understand that I'm neither omniscient nor omnipresent, then I'll put very real stock in the fact that she probably has the memory of an ambulatory fungus. Or maybe not. I'm beyond caring any more...
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