A bit ranty be warned.
I really I think we should move away from "The customer is always right" attitude as all it does is turn normal customers into self-entitled shitheads who believe if they throw a tantrum they'll get whatever they want. If we got away from the stupid attitude then customers would actually need a reason to return products... Whether that be because they didn't realize it was made with such and such ingredient or it was spoiled/not sealed properly... They wouldn't be able to pull the "wah wah I'm never gonna shop here again wah" card because if they did that then they would have nowhere to shop at all, instead of it meaning they get what they want and a gift card. Start banning people from stores if they're an actual problem. None of this BS of "oh, she brought contaminated bags with a caustic residue? You had someone take over for you so you could wash it off? Well, you shouldn't have told that person to use gloves and not use that particular bag *finger waves* it makes the customer feel slighted... like they did something *gasp* wrong... we always want to give the customer a happy experience at our store *cue creepy politicians smile*. So next time make sure to satisfy the customer's needs better." (And yes that's an actual reaction I got to this incident)
No, just no. She should have been told upfront that she was the one who brought contaminated bags and it's the company's job to look after their employees. She should have been told that acting like a bitch because I refused to continue the order while my wrist/hand were being eaten away at was unacceptable. That if she can't keep her bitching strictly mental like the rest of us then she will be escorted out. (Except more diplomatically then that). Not "we're so sorry, it won't happen again." I'm sorry but if she does it again I'm going to react the exact same way.
Encouraging a customer to come back after a bad experience is one thing, something I support and understand. Encouraging customers to abuse your employees is just stupid. Particularly if you keep telling them it's okay to do that.
There was one guy, who after being charged a whole 5cents for a paper bag, threw a temper tantrum and picked up the box on the till that we stuff paper bags into and tossed it into the front end floor making a huge ass mess and a hazard to anyone walking by. What did he get? Oh, we dropped the bag charge and gave him a $5 gift card. Congratulations, you've just ensured that everyone watching that display knows that if they throw a tantrum about it they'll get what they want! "It's 5cents. Deal with it or bring your own bags next time" should have been the response (except more, ya know, diplomatic). It's not as though we're the only store that charges for paper bags or plastic (we're actually the last. And some stores will charge as much as a dollar for using non re-useable bags).
Every time a new product comes out we refer to them as 'taste samples' because due to this stupid 'customers always right' policy people will buy the new product taste it and if they decide they don't like it they'll bring it back in for a full refund. There's nothing wrong with the product and the customer is happy to admit they "just didn't like the taste". Guess what bitches, that's where 'buyer beware' comes in. You buy something new you've never had then there's gonna be a chance you don't like it. Deal with it you little old shits.
I wish I could say it's just our store but almost everywhere I've worked, or that my friends/family have worked it's been the same.
Besides is it so much to ask that a customer act like the adult they supposedly are and have a civil discussion about the problem they are having? Must they always this a tantrum? Or go on a holier-then-thou tirade?
I remember one bitch went and complained to the manager that I had to look up the code for a bulk product (she had written it down wrong). How dare I! According to her I shouldn't have questioned her.... On what exactly did I question her on? Oh the code you wrote down was a bulk blueberry code that we haven't used/sold in 20yrs? But you're buying what is clearly a nut mix? I'm pretty sure lady that despite your protests you are wrong. Period. Yes blueberries are cheaper then nuts, and I'm betting that's why you wrote that code in the first place so when you threw a tantrum to the big boss via email you could get free (about $50 worth of) product!
Oh and then there was the one who covered a bunch of really expensive bulk mushrooms with the cheap ones (poorly might I add) so he wouldn't have to pay for the expensive ones. He threw a tantrum so we ended up giving him the regular mushrooms for free but still charged for the expensive stuff.
Oh there was the one who tried to smuggle expensive spices out by putting them in the produce bags and shoving them down her bra. Sorry but when the store is that empty and you come in with a C-cup but leave with a D, someone is bound to notice. (It wasn't me this time. It was predictably enough one of the boys)
I really I think we should move away from "The customer is always right" attitude as all it does is turn normal customers into self-entitled shitheads who believe if they throw a tantrum they'll get whatever they want. If we got away from the stupid attitude then customers would actually need a reason to return products... Whether that be because they didn't realize it was made with such and such ingredient or it was spoiled/not sealed properly... They wouldn't be able to pull the "wah wah I'm never gonna shop here again wah" card because if they did that then they would have nowhere to shop at all, instead of it meaning they get what they want and a gift card. Start banning people from stores if they're an actual problem. None of this BS of "oh, she brought contaminated bags with a caustic residue? You had someone take over for you so you could wash it off? Well, you shouldn't have told that person to use gloves and not use that particular bag *finger waves* it makes the customer feel slighted... like they did something *gasp* wrong... we always want to give the customer a happy experience at our store *cue creepy politicians smile*. So next time make sure to satisfy the customer's needs better." (And yes that's an actual reaction I got to this incident)
No, just no. She should have been told upfront that she was the one who brought contaminated bags and it's the company's job to look after their employees. She should have been told that acting like a bitch because I refused to continue the order while my wrist/hand were being eaten away at was unacceptable. That if she can't keep her bitching strictly mental like the rest of us then she will be escorted out. (Except more diplomatically then that). Not "we're so sorry, it won't happen again." I'm sorry but if she does it again I'm going to react the exact same way.
Encouraging a customer to come back after a bad experience is one thing, something I support and understand. Encouraging customers to abuse your employees is just stupid. Particularly if you keep telling them it's okay to do that.
There was one guy, who after being charged a whole 5cents for a paper bag, threw a temper tantrum and picked up the box on the till that we stuff paper bags into and tossed it into the front end floor making a huge ass mess and a hazard to anyone walking by. What did he get? Oh, we dropped the bag charge and gave him a $5 gift card. Congratulations, you've just ensured that everyone watching that display knows that if they throw a tantrum about it they'll get what they want! "It's 5cents. Deal with it or bring your own bags next time" should have been the response (except more, ya know, diplomatic). It's not as though we're the only store that charges for paper bags or plastic (we're actually the last. And some stores will charge as much as a dollar for using non re-useable bags).
Every time a new product comes out we refer to them as 'taste samples' because due to this stupid 'customers always right' policy people will buy the new product taste it and if they decide they don't like it they'll bring it back in for a full refund. There's nothing wrong with the product and the customer is happy to admit they "just didn't like the taste". Guess what bitches, that's where 'buyer beware' comes in. You buy something new you've never had then there's gonna be a chance you don't like it. Deal with it you little old shits.
I wish I could say it's just our store but almost everywhere I've worked, or that my friends/family have worked it's been the same.
Besides is it so much to ask that a customer act like the adult they supposedly are and have a civil discussion about the problem they are having? Must they always this a tantrum? Or go on a holier-then-thou tirade?
I remember one bitch went and complained to the manager that I had to look up the code for a bulk product (she had written it down wrong). How dare I! According to her I shouldn't have questioned her.... On what exactly did I question her on? Oh the code you wrote down was a bulk blueberry code that we haven't used/sold in 20yrs? But you're buying what is clearly a nut mix? I'm pretty sure lady that despite your protests you are wrong. Period. Yes blueberries are cheaper then nuts, and I'm betting that's why you wrote that code in the first place so when you threw a tantrum to the big boss via email you could get free (about $50 worth of) product!
Oh and then there was the one who covered a bunch of really expensive bulk mushrooms with the cheap ones (poorly might I add) so he wouldn't have to pay for the expensive ones. He threw a tantrum so we ended up giving him the regular mushrooms for free but still charged for the expensive stuff.
Oh there was the one who tried to smuggle expensive spices out by putting them in the produce bags and shoving them down her bra. Sorry but when the store is that empty and you come in with a C-cup but leave with a D, someone is bound to notice. (It wasn't me this time. It was predictably enough one of the boys)
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