Started a job recently at a computer tech company which is 99% removing spyware that customers got from their computers. Mostly it's just people who don't know the first thing about computers and want us to fix their mistakes for them. Then there are the ones who are special. Sometimes we can do a remote service so they don't have to come in.
I'm starting to think it's for their safety.
Thing's I've had to to do today from the remote service:
I need them to occasionally type something so we can get connected and spell things out for them.
Me: That's R as in Robert
SC: You mean L?
(Yes L, as in Lobert the Lobster, from Louisiana)
Excuses:
SC: This didn't have any problems until my ex-girlfriend hacked into my computer, she's reading my emails and knows everything
Right.... your ex-girlfriend is monitoring you, rather than the usual reason people come in because they downloaded something they should have.
Please stop objecting to the price
I don't care if you think service X should be free because you're cheap. We're a business not a charity and I'd charge you an idiot tax if it was my business.
Answering phones
SC: (young sounding) I think there's something wrong with my computer
Me: Okay sir and just to verify for legal reasons you're over 18?
SC: Yep
Me: And can you verify your birth date?
*Click*
That's some fast thinking there kid, call back when mommy's home
I'm starting to think it's for their safety.
Thing's I've had to to do today from the remote service:
I need them to occasionally type something so we can get connected and spell things out for them.
Me: That's R as in Robert
SC: You mean L?
(Yes L, as in Lobert the Lobster, from Louisiana)
Excuses:
SC: This didn't have any problems until my ex-girlfriend hacked into my computer, she's reading my emails and knows everything
Right.... your ex-girlfriend is monitoring you, rather than the usual reason people come in because they downloaded something they should have.
Please stop objecting to the price
I don't care if you think service X should be free because you're cheap. We're a business not a charity and I'd charge you an idiot tax if it was my business.
Answering phones
SC: (young sounding) I think there's something wrong with my computer
Me: Okay sir and just to verify for legal reasons you're over 18?
SC: Yep
Me: And can you verify your birth date?
*Click*
That's some fast thinking there kid, call back when mommy's home
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