So I get a call today from a guy, says his computer is infected even though he's got Norton Internet Security (YUCK) installed and the call went something like this...
Me: STORE, computers.
DUMMY: Yeah I've got Norton Internet Security installed and it tells me my computer is infected but it won't clean it.
Me: Ok well that usually happens because it's very difficult to keep up to date with everything that's out there.
D: I scanned with adaware but it tells me that I have to buy it in order for it to clean it up. Is there anyway I can get it to clean the infection?
Me:..Uhmmm .... you can register it..
D: Oh, is there any program that can fix this "NAME OF INFECTION DETECTED HERE"
Me: well there are a number of programs but they may or may not work. (i list off some programs)
D: Oh ok, but shouldn't adaware get rid of it. (WELL DUH, you've already f'in tried it)
Me: It should but sometimes it can't. *cue in store tech talk up* We do have an in store tech and he can look at it for you and remove any infection you've got there.
D: What if I buy THIS would it work? (ummm were you paying attention just now???)
Me: It might, I'm not going to say yes for sure.
D: Well can't you?
Me: No. The best, easiest and most reliable way is to bring it in and our tech will remove the infenction.
D: Well what would he use?
Me: He's probably going to go online, find how to fix it and then do it.
D: Well couldn't I do that?
Me: You certainly can. But I do recommend having someone take a look at it, not necessarily us, but at least another tech.
And around we went another few times him trying to get more info on how to clean the specific infection...Ummm I don't F'in know. I told you this already. Have someone who knows what their doing look at it.
I am THROUGH with offering free tech support on the phone. Bring the DAMN machine in or GFU. I've got other people to help and your dumb @## is not my worry.
I hate people who try to get us to solve their problems over the phone. WE'RE A STORE. The only reason we know our ass from our elbow around computers is cos we have a bit of COMMON SENSE. I HATE CUSTOMERS!!!!
Me: STORE, computers.
DUMMY: Yeah I've got Norton Internet Security installed and it tells me my computer is infected but it won't clean it.
Me: Ok well that usually happens because it's very difficult to keep up to date with everything that's out there.
D: I scanned with adaware but it tells me that I have to buy it in order for it to clean it up. Is there anyway I can get it to clean the infection?
Me:..Uhmmm .... you can register it..
D: Oh, is there any program that can fix this "NAME OF INFECTION DETECTED HERE"
Me: well there are a number of programs but they may or may not work. (i list off some programs)
D: Oh ok, but shouldn't adaware get rid of it. (WELL DUH, you've already f'in tried it)
Me: It should but sometimes it can't. *cue in store tech talk up* We do have an in store tech and he can look at it for you and remove any infection you've got there.
D: What if I buy THIS would it work? (ummm were you paying attention just now???)
Me: It might, I'm not going to say yes for sure.
D: Well can't you?
Me: No. The best, easiest and most reliable way is to bring it in and our tech will remove the infenction.
D: Well what would he use?
Me: He's probably going to go online, find how to fix it and then do it.
D: Well couldn't I do that?
Me: You certainly can. But I do recommend having someone take a look at it, not necessarily us, but at least another tech.
And around we went another few times him trying to get more info on how to clean the specific infection...Ummm I don't F'in know. I told you this already. Have someone who knows what their doing look at it.
I am THROUGH with offering free tech support on the phone. Bring the DAMN machine in or GFU. I've got other people to help and your dumb @## is not my worry.
I hate people who try to get us to solve their problems over the phone. WE'RE A STORE. The only reason we know our ass from our elbow around computers is cos we have a bit of COMMON SENSE. I HATE CUSTOMERS!!!!
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