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I mentioned in my MiM thread that the store has a "price accuracy guarantee' policy (which is to only be upheld by a manager). Luckily, PHB was nowhere to be found on the day this happened.
A customer comes through my line with a bag of potatoes, a bag of onions (5-lb russets and 3-lb onions are BOGO right now) and a bag of jumbo cooked shrimp. The onions don't ring up as free, because...it's the wrong size (2-lb). I explain this, and one of the produce guys offers to fetch the correct size. This, she's eventually okay with.
Then we get to the shrimp...I should have guessed there would be an issue after the two-minute debate about the onions.
Frozen shrimp is on sale right now, the raw one-pound bags are $7 and the cooked are $13. Cooked shrimp is always more expensive; it's not that hard to cook, so we always buy the raw (they're more versatile anyway).
Woman goes ballistic, says the shrimp should be $7. No...these are cooked. I show her the flier. Still not happy. She starts ranting about "This is bait and switch! We'll just have to get the attorney general involved now, won't we?"
Next customer in line:
Seafood manager comes up just then.
SC: "These shrimp should be $7, this girl is overcharging me!"
SFM: "That's the correct price. The RAW shrimp are $7. Would you like a bag of those?"
SC: "No! Why are you selling raw shrimp? [I don't know if she meant 'I don't want raw shrimp' or 'why is the store selling raw shrimp?'] The shelf tag said $6.99!" (so you admit you've done this before, you know exactly what to say...)
SFM: "Well, someone must have put them back on the wrong shelf. These have always been $12.99."
SC: "That's not possible!"
Me and SFM: "Do you want them or not? They're $12.99."
SC: "Forget it! I'm calling [AG]!"
Me: "When you do, tell her I say hi
" (I don't know the AG personally, but mom does)
SC:
*pays and scurries off with the rest of her groceries*
Next customer: "What was she on about? It's not that hard to cook shrimp yourself. She knew what she was doing. I'd like to be a fly on the wall if she ever does call."
Later I go to return the shrimp to the case; SFM had recently restocked and the only open spot is that of the bag SC had. So impossible that it could have been on the wrong shelf, there was no room! Oh well.
A customer comes through my line with a bag of potatoes, a bag of onions (5-lb russets and 3-lb onions are BOGO right now) and a bag of jumbo cooked shrimp. The onions don't ring up as free, because...it's the wrong size (2-lb). I explain this, and one of the produce guys offers to fetch the correct size. This, she's eventually okay with.
Then we get to the shrimp...I should have guessed there would be an issue after the two-minute debate about the onions.
Frozen shrimp is on sale right now, the raw one-pound bags are $7 and the cooked are $13. Cooked shrimp is always more expensive; it's not that hard to cook, so we always buy the raw (they're more versatile anyway).
Woman goes ballistic, says the shrimp should be $7. No...these are cooked. I show her the flier. Still not happy. She starts ranting about "This is bait and switch! We'll just have to get the attorney general involved now, won't we?"
Next customer in line:
Seafood manager comes up just then.
SC: "These shrimp should be $7, this girl is overcharging me!"
SFM: "That's the correct price. The RAW shrimp are $7. Would you like a bag of those?"
SC: "No! Why are you selling raw shrimp? [I don't know if she meant 'I don't want raw shrimp' or 'why is the store selling raw shrimp?'] The shelf tag said $6.99!" (so you admit you've done this before, you know exactly what to say...)
SFM: "Well, someone must have put them back on the wrong shelf. These have always been $12.99."
SC: "That's not possible!"
Me and SFM: "Do you want them or not? They're $12.99."
SC: "Forget it! I'm calling [AG]!"
Me: "When you do, tell her I say hi
" (I don't know the AG personally, but mom does)SC:
*pays and scurries off with the rest of her groceries*Next customer: "What was she on about? It's not that hard to cook shrimp yourself. She knew what she was doing. I'd like to be a fly on the wall if she ever does call."
Later I go to return the shrimp to the case; SFM had recently restocked and the only open spot is that of the bag SC had. So impossible that it could have been on the wrong shelf, there was no room! Oh well.
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