The older woman I dealt with today was not the problem. She had a valid gripe and was agitated, but not rude. It was her daughter's smug, matter-of-fact, all-knowing attitude that offended me. My coworker at the cafe offered to ring up the older lady for a single item so she wouldn't have to go stand in another line. It was a nice gesture, but coworker had a brain burp and didn't print a receipt right away, and once you take another customer, you can't reprint a receipt. You can't reprint receipts anywhere in the store unless the supervisor quickly hits a button and enters security numbers within like 5 seconds of the origional transaction.
That said, they came to the service desk for help. The shoes would possibly need to be returned in the future, and now the cash could not be gotten back without a receipt. I sympathized, but told them there was no way I could make that work, even though I wanted to get their cash back. I could not get a receipt. Well, I offered to get the MOD for them, which I promptly did, as hey, who knows--maybe he knew something I didn't. Well, the older lady kept clucking on and on about it, which was fine; I knew she was just worried about it and needed to wring her hands.
But the daughter kept nonchalantly chomping her popcorn, confidently saying things like "Oh, the manager will get your cash back" and "This isn't your [mom's] fault". Her tone was one of surety she'd get her way. I didn't like that because I never guaranteed the manager could resolve it the way they wanted. I said we'd see if he could get a receipt. I guess you had to be there, or know this customer. I've run into her before and I don't like her attitude. She always acts like she can speak into being her desires. I was so thrilled it was her mom having a problem.
That said, they came to the service desk for help. The shoes would possibly need to be returned in the future, and now the cash could not be gotten back without a receipt. I sympathized, but told them there was no way I could make that work, even though I wanted to get their cash back. I could not get a receipt. Well, I offered to get the MOD for them, which I promptly did, as hey, who knows--maybe he knew something I didn't. Well, the older lady kept clucking on and on about it, which was fine; I knew she was just worried about it and needed to wring her hands.
But the daughter kept nonchalantly chomping her popcorn, confidently saying things like "Oh, the manager will get your cash back" and "This isn't your [mom's] fault". Her tone was one of surety she'd get her way. I didn't like that because I never guaranteed the manager could resolve it the way they wanted. I said we'd see if he could get a receipt. I guess you had to be there, or know this customer. I've run into her before and I don't like her attitude. She always acts like she can speak into being her desires. I was so thrilled it was her mom having a problem.
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