Rental Worries

[jenn513]

I remembered these from when I worked in a movie rental place.

Scene 1:

SC: Can I use your bathroom?
Me: I’m sorry we don’t have a public bathroom. The closest one is the sub shop across the plaza
SC: But it’s an emergency
Me: I’m sorry but we don’t have a public bathroom
SC: But I can leave my purse up here with you
Me: I’m sorry but for legal and safety reasons, we don’t allow the public to use our bathroom
SC: Why?
Me: Due to the amount of stock in the back, we can’t guarantee your safety in case you were to trip or something fall on you
SC: But this is an emergency. Why can’t I just go back real quick and leave my purse up here with you?
Me: I’m sorry but for legal and safety issues, we don’t allow the public to use the bathroom
SC: I want to speak to your manager
Me: He’s actually left for the day
SC: Well I want to speak to someone
Me: My manager and district manager’s number is noted here *gesture to sign which clearly states phone numbers*
SC: I can’t see that. Could you write them down for me?
Me: *writes numbers down, gives to SC*
SC: *takes numbers, wanders around store for almost 20 min, rents movie and leaves* guess it wasn’t that big of an emergency

Scene 2:

SC: I had a question about the movie I rented
Me: Sure!
SC: When I rented it, it was a two-night rental and now it’s a week-rental but I have a late fee even though I returned it on time
Me: Well you returned it after the due date
SC: But it’s a week-rental
Me: It is now but when you rented it, it was due back by this time
SC: But it’s a week-rental now. Doesn’t it flip over?
Me: No I’m sorry. It doesn’t work like that.
SC: Well how come it’s a week-rental now?
Me: After a certain period of time, we adjust the due dates
SC: But not while they’re being rented?
Me: No. If you rented a two-night, then you have it for two nights.
SC: But I’m trying to make a point here! *gets frustrated and leaves*

Scene 3:

SC: Do you have Ridgemont High?
Me: *never heard of it* I’m not sure, let me check. *looks on system* I’m sorry I can’t find it. What type of movie is it?
SC: A funny one
Me: *looks in the comedy section under “R”*
SC: *all pissed off* I found it. It was “Fast Times at Ridgemont High”
Me: *wish I could have said* So it’s your screw up not mine? Because I was looking under “R” where a movie starting with “F” would not be

Several Repeated Scenes Over Time:

SC: Could you write down every movie *actor* has been in?

SC: I remember when the due date was before midnight and now you shortened it
Me: We actually extended it by 10 hours since the due back by time is now 10:00am

SC: Why do I have a late fee? I had my friend drop it off!

There was also this guy who smelled so bad you could smell him wherever he was in the store. Not that bad a customer but seriously, take a shower!!

[Sandiercy]

I think we have a saying here on this site for the first one.

"A failure to plan on your part does not constitute an emergency on ours".

[thehuckster]

There was also this guy who smelled so bad you could smell him wherever he was in the store. Not that bad a customer but seriously, take a shower!!

It seems every store has its Stinky. We had twin Stinkies, actually... and it was about as bad as you describe.

[Pixilated]

Scene 2:

SC: I had a question about the movie I rented
Me: Sure!
SC: When I rented it, it was a two-night rental and now it’s a week-rental but I have a late fee even though I returned it on time
Me: Well you returned it after the due date
SC: But it’s a week-rental
Me: It is now but when you rented it, it was due back by this time
SC: But it’s a week-rental now. Doesn’t it flip over?
Me: No I’m sorry. It doesn’t work like that.
SC: Well how come it’s a week-rental now?
Me: After a certain period of time, we adjust the due dates
SC: But not while they’re being rented?
Me: No. If you rented a two-night, then you have it for two nights.
SC: But I’m trying to make a point here! *gets frustrated and leaves*

Yes, and the point you're making is that YOU'RE NOT LISTENING.

Scene 3:

SC: Do you have Ridgemont High?
Me: *never heard of it* I’m not sure, let me check. *looks on system* I’m sorry I can’t find it. What type of movie is it?
SC: A funny one
Me: *looks in the comedy section under “R”*
SC: *all pissed off* I found it. It was “Fast Times at Ridgemont High”
Me: *wish I could have said* So it’s your screw up not mine? Because I was looking under “R” where a movie starting with “F” would not be

What, and you didn't read the SC's mind? What kind of customer service rep are you anyway??

Several Repeated Scenes Over Time:

SC: Could you write down every movie *actor* has been in?

Repeat after me: "Google is my friend." (Or, if *actor* is extremely well-known, "Who? Never heard of him."

[Jay 2K Winger]

Repeat after me: "Google is my friend." (Or, if *actor* is extremely well-known, "Who? Never heard of him."

This reminded me of this picture from a thread on Something Awful ("Minor characters get their own movies!")--

[Teskeria]

(Or, if *actor* is extremely well-known, "Who? Never heard of him."

ya know? I can say that and be telling the truth.. cause I haven't turned a tv on in over a decade...

[CatsLairArchives]

Scene 3:

SC: Do you have Ridgemont High?
Me: *never heard of it* I’m not sure, let me check. *looks on system* I’m sorry I can’t find it. What type of movie is it?
SC: A funny one
Me: *looks in the comedy section under “R”*
SC: *all pissed off* I found it. It was “Fast Times at Ridgemont High”
Me: *wish I could have said* So it’s your screw up not mine? Because I was looking under “R” where a movie starting with “F” would not be.

I take it that you are not a big movie fan.

Not that I am taking the idiot customer's, side but even the video store employees up here (most of whom are not even out of high school yet) know what movie it is just by asking for ''Ridgemont'' - of course they are all major movie junkies themselves....

[mikoyan29]

Funny thing, I was thinking of Fast Times at Ridgemont High today. But yeah, if you're not from that ear, you might not have heard of that movie under that title.

[rapana1]

Nah, OP is clearly from the other ear.

[Draper Mel]

This reminded me of this picture from a thread on Something Awful ("Minor characters get their own movies!")--

<.jpg snipped>

This reminded me that there are a couple websites and articles on IMDB and the like about a phenomenon known as That Guy. It refers to all those actors you see in movies and TV shows all the time but you can never remember their names. I like to think of it as what happens when you see their picture and you say "Oh yeah, that guy!"

That Guy

[emax4]

I think with the first lady I would have asked, "Why are you still here? If it's an emergency, go across the street!"

Otherwise I would have assumed she was just lazy.

[Mongo Skruddgemire]

SC: Could you write down every movie *actor* has been in?

I was in Blockbuster when someone asked the clerk that. I noticed the iPhone 4 he had prominently displayed on his sleeve in one of those arm holsters. I pulled out my iPhone 3GS and proceeded to show the person the nifty spifty iPhone app for IMDB which would have pulled up anything he could ever want to know about the actor in question.

I called him a person up until this point since I was trying to be nice and he wasn't demanding it of the clerk or anything. He was polite to the clerk and so I decided to be a nice guy and show him the free app that me didn't seem to be aware of.

From here on out I refer to him as "Greasy Cockstain" because that was the last time he was polite.

His response was one of total disdain. I had a phone that was 2 generations removed from his (turns out it was a 4s not a 4) and was obviously unworthy of being in his exalted presence. That because the app was on an iPhone 3GS it obviously would not work on his 4s even though that's pure bullshit and how DARE I put my nose into his business.

To which I said "Well you have a Merry Go Fuck Yourself and a Happy Kiss My Ass!" and left.

[depechemodefan]

SC: Could you write down every movie *actor* has been in?

I had the same type of questions at the library; esp: what new books has James Patterson come out with? or: just tell me all the books that Terry Brooks guy wrote.

SC: I remember when the due date was before midnight and now you shortened it
Me: We actually extended it by 10 hours since the due back by time is now 10:00am

AT the library, you check out a book for 2 weeks. Now let's say you checked it out on Tues. Jan 8 at 1pm, it should be due Jan. 22 at closing time. This one piece of work who needed to calm the fuck down said, "you should let me bring it back on Jan. 23 by 1pm, because that would be 2 weeks!"

[AnaKhouri]

I used to work at a Blcokbuster and we got that all the time: "Why do we have to drop it off by noon and not midnight you are ripping us off blah blah blah!"

Some of them seemed sheepish enough once I explained they actually got TWELVE EXTRA HOURS. Some of them seemed willfully not to understand. Some were just stupid, I guess.

And I recognized that actor immediately- he's Danny Trejo. I'm not sure how I know this. Actually any time someone tells me about a movie with a badass Mexican guy I just assume it must be Danny Trejo.

[rapana1]

As a child of the 80's, Christopher Walken was my first That Guy. Except it was more of a That Scary Guy.