Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Reply
 
Thread Tools Display Modes

Both of them yelled at me
  #1  
Old 10-12-2019, 06:46 AM
figgyx figgyx is offline
Front End Supervisor
 
Join Date: Oct 2011
Posts: 163
Default Both of them yelled at me

A couple who had a reservation arrived to check into the hotel. I asked for ID and payment and I was told it was already paid. I look at the reservation and no, it was not.

I stated that it was not prepaid and indeed I would need a credit card. Both the husband and wife went off on me - yelling that they were not giving me a credit card because they had been double charged at another hotel and no way, no how it was not happening again.

I handed back the ID and said ok - have a good night then. They processed this for a hot second and the wife blurted out - fine, give him the card. She quickly turned to me and yelled some more about how they better not get charged twice.

I tried to explain how when you check into a hotel you are authorized for room and tax and then charged at check out - and the authorization falls off after a couple days.
She yelled some more - and if they get double charged they were calling corporate.

I sincerely hope they do so someone can finally get it through to these nutjobs how credit cards work.
Reply With Quote

  #2  
Old 10-12-2019, 01:34 PM
Food Lady's Avatar
Food Lady Food Lady is offline
I need a life
 
Join Date: Dec 2006
Location: The Express Lane
Posts: 5,817
Default

See, I'm not familiar with that process because I haven't paid for a hotel room in over 15 years and I paid cash then. But instead of screaming at you I'd have asked a couple of questions for clarification. You'd have explained it as you did here and I would've been educated and thanked you. It's not that hard to be nice to people in the service industry.
__________________
My mere existence in your field of vision doesn't entitle you to my attention.
Reply With Quote

  #3  
Old 10-12-2019, 07:42 PM
Seanette's Avatar
Seanette Seanette is offline
Bookkeeper
 
Join Date: Jul 2006
Location: Sacramento, CA
Posts: 1,501
Default

Keep in mind a key word in your last sentence: "people". To SCs, we do not qualify as such. We are machinery to be abused when it "malfunctions" by not doing exactly as they wish.
__________________
"Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

"Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 04:35 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.