Tweet
We Didn't Mean to Run Out of Mocha! The Truck Hasn't Shown Up Yet
One of our regular customers showed up tonight with her usual 44oz special cup. She wanted to get an iced mocha coffee, but it turns out that the bib had just run out. She said that it always runs out whenever she comes. (the box) I hope that's not true. 
My boss was outside smoking a cigarette, and she wanted me to get her a new one. Now, technically I'm not allowed to leave the register if my coworker is occupied elsewhere. This is because we have to watch for thieves, but I know this woman works in the same store I do. (different area) She said if I could bring her the box and the scissors, she would put in the new box. I told her I would go and look for the boxes if she could watch the front, since there were no other customers at the time.
Sadly, we only had three boxes of French Vanilla. The truck was on it's way, but it doesn't get there until 10. I gave her the bad news, and she became furious. She managed to fill her cup up halfway with the last of the mocha, and approached the register with an obviously angry look. As a special customer, we always give her a large discount on her drink. I told her I was sorry, that the truck would be arriving soon, and then I charged her for a small coffee which was $2.12.
She snapped and said "for this little bit of coffee?!"
I could feel my face getting red from the embarrassment, but my boss won't let me charge less than $1.06 and it was half of a 44oz cup. So I charge her the $1.06, and apologized again. That didn't stop her from being mad though. I'm sorry! We didn't mean to run out of the mocha! I guess we just went through the truck order too fast!
My boss was outside smoking a cigarette, and she wanted me to get her a new one. Now, technically I'm not allowed to leave the register if my coworker is occupied elsewhere. This is because we have to watch for thieves, but I know this woman works in the same store I do. (different area) She said if I could bring her the box and the scissors, she would put in the new box. I told her I would go and look for the boxes if she could watch the front, since there were no other customers at the time.
Sadly, we only had three boxes of French Vanilla. The truck was on it's way, but it doesn't get there until 10. I gave her the bad news, and she became furious. She managed to fill her cup up halfway with the last of the mocha, and approached the register with an obviously angry look. As a special customer, we always give her a large discount on her drink. I told her I was sorry, that the truck would be arriving soon, and then I charged her for a small coffee which was $2.12.
She snapped and said "for this little bit of coffee?!"
I could feel my face getting red from the embarrassment, but my boss won't let me charge less than $1.06 and it was half of a 44oz cup. So I charge her the $1.06, and apologized again. That didn't stop her from being mad though. I'm sorry! We didn't mean to run out of the mocha! I guess we just went through the truck order too fast!
Comment