its not personal

[moneybags]

Customer: yes I need to transfer funds between two accounts

Me: ok how much are you transferring?

(three minutes of silence)

Customer: are you there?

Me: yes ma'am. I am waiting on you to tell me how much you wish to transfer

Customer: I already told you

Me: I am sorry I must not have heard you

Customer: well I dont repeat myself

Me: I am really sorry if I missed it when you said it but I......

Customer: but nothing...you know what, can I please speak to someone else? Someone with a functioning brain? Please don't take this personally but you are an idiot. Before you do that, please explain to me why you cant follow simple instructions

Me: ma'am I am sorry I must not have heard you

Customer: you heard me....now before you someone else on the line, you need to address the core issue which is why you are so incompetent.

Me: I'll get my supervisor on the line

Customer: no you're not running away from this. We cant just run away from our problems in life. We need to address them. You need to address why you are incompetent. So I am not talking to anyone else until you tell my why you are so incompetent.

Me: ma'am, please hold

Customer: do not transfer me to anyone. This is not over.

I transferred her to my manager anyway

[Hanzoku]

Good job. It's obvious that this person is just mean and bitter, and wanted to heckle a CS rep. You had the bad luck of being the chosen person.

[Firecrackers Not Included]

Oh that's disgusting! How could you handle not spitting a sharp retort to this person!
Like, "Well, I'm going to let you settle down for a bit..." CLICK.

[Aethian]

Tell me this was recorded so this sc can get herself blasted with her not saying how much she wanted to transfer...

[Antares]

Huh? I...Whaaaa?

[bainsidhe]

Are you still there SC?

SC: Of course I am, you can't run away from me blah blah blah..

Well I just killed you with my mind. I guess you didn't here me. Why can't you follow simple instructions?

[Miss Maple Leaf]

"My level of competence is directly proportional to the customer I am currently serving. If you find a problem with its current level, perhaps you are the one who is the problem, not me. Have a nice day!"

Think you could get away with saying something like that next time?

[frostbitte]

Ok, so what happened after she was transferred? LOL, you're right, this isn't over. I'd love to hear the recorded session...3 minutes of silence would be the best part. Aaaaahh. LOL.

[Evannah]

Oh for goodness sake. There are two explanations here: either a bad signal or she was purposely setting you up for a fall. You aren't incompetent, she's just a bitch. If you can find out what she said to the manager, please let us know.

[EternalFrustration]

If they start robotically calling you by your first name, we'll think they're former customers of VRS.

[TheSHAD0W]

Me: ok how much are you transferring?
(three minutes of silence)
Customer: are you there?
Me: yes ma'am. I am waiting on you to tell me how much you wish to transfer
Customer: I already told you
Me: I am sorry I must not have heard you

As sucky as that customer ended up being, I'm wondering if there was an interruption in the call. I've known cell phones to do that.

[sylvier]

Oh geez did I just hit call release instead of transfer? My bad!

[MoonCat]

Oh geez did I just hit call release instead of transfer? My bad!

Yeah. This.

[purplecat41877]

I wonder what happened once she was transferred. I'm guessing it went something like this.

Manager: How may I help you?

Customer: You rude employee doesn't know how to listen.

Manager: What are you saying?

Customer: I told her how much to transfer between my accounts and told her not to transfer me to you. She didn't listen at all and I shouldn't have to repeat how much I want to transfer.

Manager: Are you sure she heard?

Customer: Of course she did. She just didn't listen since she's incompetent.

Manager: She's one of our best employees. If anyone's incompetent, it's you.

Customer: Thanks for nothing. (slams down phone)

[raudf]

Oh geez did I just hit call release instead of transfer? My bad!

"Oh, gosh, I'm not sure how that keeps happening! It's like the moment these customers start name-calling or cursing, the phone just drops the call! All I do is put the handset down so I can type better, I swear!"

Actually used that to the boss at MW Repair when I hung up on a sucktomer that kept cursing at me.. for trying to do exactly what they wanted. All boss did was roll his eyes as my coworkers laughed.