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  • Thanks for the warning

    A customer comes through my line last night (NOT the express lane!)

    She has maybe half a dozen items, and I ring them all through while she squints intently at the totals coming up on the monitor.

    SC: "That squash is how much??"

    Me: "$X.XX"

    SC: "Take it off."

    Me: "Okay."

    SC: "And take this off." (hands me a package of meat)

    Me: "Okay"

    SC: "And take this off." (hands me a second package of meat)

    Thanks, you stupid POS. Now I have to do a "Cold return" call so the meat can be picked up quickly.

    Finally she pays for what's left and leaves, and a coworker comes up to me.

    CW: "She does that ALL. THE. TIME. Has you ring up everything and then starts demanding to take stuff off."

    I don't know whether she's incapable of doing basic math in her head while shopping (even I can manage that) or whether she just likes to be a bitch.
    Customer service: More efficient than a Dementor's kiss
    ~ Mr Hero

  • #2
    Not necessarily "either/or". Could be both.
    "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

    "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

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    • #3
      I think she's just a bitch. Everything that comes after that is just a by product of being a person that goes through life with that kind of perpetual attitude.
      D.I.L.L.I.G.A.F.
      Quoth = Crossbow "EvilHomer, Irv, Gravekeeper, and Seraph: the Four Horsemen of the Dumbpocalypse."

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      • #4
        This just took me back to an unwanted memory from my days at the discount store.

        Ten minutes away from closing and a woman pushes a laden-to-overflowing cart up to my till. My heart sinks, but still, I'm a fast scanner, let's get this stuff through and maybe I can still get out on time. Then she starts holding things up. "Not sure if I want this" (puts it on one side) "Hmmm... yes I'll have that" (picks up something else) "Ummm... no, I don't think so". And I'm not talking one or two things either - it was almost everything she had.

        Me (internally) "Why in the name of all that's deep fried and crispy couldn't you decide before you put it in your cart?"

        Then after I put everything through that she does want, and tell her the total, she discovers she doesn't have quite enough money on her, and sends her husband out to their car to get some more. Finally they get done, and I log out of the till half an hour late.

        (One good thing, though - manager was a decent sort, and saw what was going on - he stopped me as I was leaving, thanked me, and said I could start an hour later or leave an hour earlier the next day, whatever I chose, to make up for it)
        Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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        • #5
          Quoth Seanette View Post
          Not necessarily "either/or". Could be both.
          I vote for both.
          Last edited by taxguykarl; 10-29-2019, 03:04 PM.
          I'm trying to see things from your point of view, but I can't get my head that far up my keister!

          Who is John Galt?
          -Ayn Rand, Atlas Shrugged

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          • #6
            Add my vote for both. I can't do maths of any sort well, but I can round up to the nearest whole dollar and add that to a running total. Strangely, this means taxes are always figured in too!
            If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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            • #7
              Quoth Pixelated View Post
              I don't know whether she's incapable of doing basic math in her head while shopping (even I can manage that) or whether she just likes to be a bitch.
              Even if she's incapable of doing math in her head, every cell phone has a calculator app. And if she doesn't have a cell phone, there are small, cheap calculators she can easily carry in her pocket or purse. Or hell, just bring a credit card if she doesn't have enough cash. Stop being silly and wasting store product and people's time!
              I don't have an attitude problem. You have a perception problem.
              My LiveJournal
              A page we can all agree with!

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              • #8
                Back when I worked overnights, I had a woman come in and just fill a cart full of stuff. Certainly nothing that's an emergency at 3 am. After about a half hour, she finally comes up and I ring her up. When I give her the total, she starts talking in an incredibly nasal and whiny voice about "He" doesn't want her spending that much money. While she was wandering around the store, she had someone waiting for her in the parking lot. I ended up voiding a bunch of stuff off and she finally went on her way.
                I would have a nice day, but I have other things to do.

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                • #9
                  Quoth Trixie View Post
                  ... she starts talking in an incredibly nasal and whiny voice about "He" doesn't want her spending that much money...
                  ... This is your drugs on brain ...
                  I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                  Procrastination: Forward planning to insure there is something to do tomorrow.
                  Derails threads faster than a pocket nuke.

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                  • #10
                    I used to absolutely love shopping with my friend Marc, he was a lightening calculator, and would keep a running total including taxes as needed as we wandered around shopping. I could also blindly flip packages over my shoulder and he would catch them, add them to the total and put them into the cart =) He would also track the coupons =)
                    EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

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                    • #11
                      See shit like this is why I wish we had a button to declare the reason for the void. Yes it would add another step but at my store at least, our voids are recorded and if we have too many we get a sit down and “why are there all these voids? How incompetent are you?” Talk. Most of the time it’s the customers fault anyway!
                      Don’t worry about what I’m up to. Worry about why you are worried about what I’m up to.

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                      • #12
                        Quoth AkaiKitsune View Post
                        See shit like this is why I wish we had a button to declare the reason for the void. Yes it would add another step but at my store at least, our voids are recorded and if we have too many we get a sit down and “why are there all these voids? How incompetent are you?” Talk. Most of the time it’s the customers fault anyway!
                        I think we have some "void" tracking as well, but I could be wrong about that. Either that, or we've got an awfully high threshold before anybody confronts the cashier. So far nobody's asked me about any of my voids (although as time goes by there are fewer and fewer ).
                        Customer service: More efficient than a Dementor's kiss
                        ~ Mr Hero

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                        • #13
                          When I was at the Bullseye there was a lady who'd come in close to closing, bring a bunch of clothes and decor to the till, and go through every piece deciding what she wanted. It was usually on a Tuesday. I'm not sure why.

                          Quoth AccountingDrone View Post
                          I used to absolutely love shopping with my friend Marc, he was a lightening calculator, and would keep a running total including taxes as needed as we wandered around shopping. I could also blindly flip packages over my shoulder and he would catch them, add them to the total and put them into the cart =) He would also track the coupons =)
                          Is he single?
                          Last edited by EricKei; 11-28-2019, 02:47 PM. Reason: merged consecutive posts
                          "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                          • #14
                            For void tracking -- Usually this is to discourage cashiers from using voids to give their friends free stuff (as opposed to just, ya know, intentionally manually ringing stuff up for a fraction of the price...), because, as you know, all workers are filthy thieves, according to Corporate.
                            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                            Acts of Gord – Read it, Learn it, Love it!
                            "Our psychic powers only work if the customer has a mind to read." - me

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                            • #15
                              Quoth Food Lady View Post



                              Is he single?
                              In a relationship and very gay =)
                              EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

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