First some background information pertaining to this post:
According to the parking office & the university police chief, when Visitor parking is reserved for events, no students are allowed to park.
My co-worker told me about this particular incident which happened last Thursday, which was the 2nd day of finals at the university we both work at as Visitor parking attendants. Visitor parking was reserved that day for an event during her shift. This particular incident involved a student she dealt with before when Visitor parking was reserved for an event during her shift several weeks ago. This is what happened the last time she dealt with this particular student.
co-worker: "Hi, how may I help you?"
student: "Hi, can I park?"
co-worker: "I'm sorry, but Visitor parking is closed for an event. I cannot let you park."
student: "But I am a student & I have a class to attend!!"
co-worker: "I'm sorry, but I cannot help you. The garage is closed for an event. I cannot let you park."
student: repeats herself
co-worker: repeats herself
Several minutes later "Nancy", who works in the parking office, calls my co-worker & tells her to let that student park in the garage. The student returns to the Visitor parking booth, & my co-worker lets her into the garage.
For last Thursday's event:
The same student arrives to park. Here is what happened.
co-worker: "Hi, how can I help you?"
student: "Can I park?"
co-worker: "I'm sorry, but the garage is closed for an event. I cannot let you park."
student: "But I am a student, & I am late for my final!!"
co-worker: "Well... you can call the parking office like you did the last time. If they tell me to let you park, then I will. I do not mind if you do that. I just have to get their permission."
student: "But I do not have their phone number!! Do you have their phone number?!!"
co-worker: "No, I do not."
The student leaves, but she returns several minutes later. Here is what happened.
student: "I have been driving around for several minutes, & I cannot find a parking spot!! I park here all the time!!"
co-worker: "I understand that, but you are not the only student who does that. Other students do that, & I cannot let them park in the garage today."
student: "Can you give me the phone number for the parking office?!!"
co-worker: "No, I cannot."
The student leaves, but she returns several minutes later. Here is what happened.
student: "I still cannot find a parking spot, & I am late for my final!!"
co-worker: "I'm sorry, I understand that, but I still cannot let you park. I can only go by what the parking office tells me, & they told me not to let anyone park in the garage."
student: "Can you call the parking office?!!"
So my co-worker does this. "Nancy" answers the phone. Good, she was the one who told the student she could park in the garage the last time Visitor parking was reserved for an event during the second shift. My co-worker tells her why she is calling. "Nancy" asks her for her name. My co-worker gets that information from the student, & she has "Nancy" speak to her. The student told "Nancy" the same thing she told my co-worker. "Nancy" tells her she can park in the faculty/staff garage.
According to the parking office & the university police chief, when Visitor parking is reserved for events, no students are allowed to park.
My co-worker told me about this particular incident which happened last Thursday, which was the 2nd day of finals at the university we both work at as Visitor parking attendants. Visitor parking was reserved that day for an event during her shift. This particular incident involved a student she dealt with before when Visitor parking was reserved for an event during her shift several weeks ago. This is what happened the last time she dealt with this particular student.
co-worker: "Hi, how may I help you?"
student: "Hi, can I park?"
co-worker: "I'm sorry, but Visitor parking is closed for an event. I cannot let you park."
student: "But I am a student & I have a class to attend!!"
co-worker: "I'm sorry, but I cannot help you. The garage is closed for an event. I cannot let you park."
student: repeats herself
co-worker: repeats herself
Several minutes later "Nancy", who works in the parking office, calls my co-worker & tells her to let that student park in the garage. The student returns to the Visitor parking booth, & my co-worker lets her into the garage.
For last Thursday's event:
The same student arrives to park. Here is what happened.
co-worker: "Hi, how can I help you?"
student: "Can I park?"
co-worker: "I'm sorry, but the garage is closed for an event. I cannot let you park."
student: "But I am a student, & I am late for my final!!"
co-worker: "Well... you can call the parking office like you did the last time. If they tell me to let you park, then I will. I do not mind if you do that. I just have to get their permission."
student: "But I do not have their phone number!! Do you have their phone number?!!"
co-worker: "No, I do not."
The student leaves, but she returns several minutes later. Here is what happened.
student: "I have been driving around for several minutes, & I cannot find a parking spot!! I park here all the time!!"
co-worker: "I understand that, but you are not the only student who does that. Other students do that, & I cannot let them park in the garage today."
student: "Can you give me the phone number for the parking office?!!"
co-worker: "No, I cannot."
The student leaves, but she returns several minutes later. Here is what happened.
student: "I still cannot find a parking spot, & I am late for my final!!"
co-worker: "I'm sorry, I understand that, but I still cannot let you park. I can only go by what the parking office tells me, & they told me not to let anyone park in the garage."
student: "Can you call the parking office?!!"
So my co-worker does this. "Nancy" answers the phone. Good, she was the one who told the student she could park in the garage the last time Visitor parking was reserved for an event during the second shift. My co-worker tells her why she is calling. "Nancy" asks her for her name. My co-worker gets that information from the student, & she has "Nancy" speak to her. The student told "Nancy" the same thing she told my co-worker. "Nancy" tells her she can park in the faculty/staff garage.
Comment