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Hi, new member here. 
A little sighting of my own from a few days ago - in a small electronics store that also does repairs.
Me:
SC: Seriously Clueless
PIT: Poor IT guy
SC is at the single desk, talking to PIT about her newly fixed laptop, and I am pulled beside her to pick up a laptop of my own - cue clerk diving into the back to locate it and me having a few minutes to listen to the conversation next to me.
SC: "But I don't understand, why did you delete my anti-vira..?"
PIT: "Ma'am, the program you had installed was a malware program designed to download virus ONTO your computer, rather than prevent it."
SC: "But it said it was an antivirus program!"
PIT: "... yes, ma'am, it did, but it was lying."
SC: "But we paid for it!"
PIT: "I'm sorry, ma'am, but you were tricked out of your money. The program was never an antivirus."
(((start loop)))
SC: "But I PAID FOR IT!!!!!
"
PIT: "... I understand that, ma'am, but the program you purchased wasn't an antivirus, but a fake version."
SC: "But why would they sell me a fake version?! I paid for a real version!"
PIT: "... Ma'am, you were on a scamming website and downloaded antivrius.exe instead of antivirus.exe. The names are similar for the purpose of fooling people into paying for a false product."
SC: "But why would anyone do that?!"
PIT: "To trick people into buying the fake product instead of the real antivirus. I have installed a trial version of [antivirus program] onto your computer; it gives you a link to buy the proper version, though you can continue with the trial for a month if you so desire."
SC: "But antivirus is fake!"
PIT: "... No, ma'am, the program you purchased and downloaded on your own was fake - this one is real, and will remove virusses from your computer instead of downloading them."
(((end loop)))
- and on and on like the most wacky merry-go-round I've ever seen that conversation continued. After I'd gotten my laptop back, paid for, and left the store, poor, poor PIT was still trying to make the SC understand that some people would create fake programs to cheat others out of money.
I still wonder what kind of tantrum she'd throw at the bank when her credit card is bled dry by some obscure people in China.
-
A little sighting of my own from a few days ago - in a small electronics store that also does repairs.
Me:
SC: Seriously Clueless
PIT: Poor IT guy
SC is at the single desk, talking to PIT about her newly fixed laptop, and I am pulled beside her to pick up a laptop of my own - cue clerk diving into the back to locate it and me having a few minutes to listen to the conversation next to me.
SC: "But I don't understand, why did you delete my anti-vira..?"
PIT: "Ma'am, the program you had installed was a malware program designed to download virus ONTO your computer, rather than prevent it."
SC: "But it said it was an antivirus program!"
PIT: "... yes, ma'am, it did, but it was lying."
SC: "But we paid for it!"
PIT: "I'm sorry, ma'am, but you were tricked out of your money. The program was never an antivirus."
(((start loop)))
SC: "But I PAID FOR IT!!!!!
" PIT: "... I understand that, ma'am, but the program you purchased wasn't an antivirus, but a fake version."
SC: "But why would they sell me a fake version?! I paid for a real version!"
PIT: "... Ma'am, you were on a scamming website and downloaded antivrius.exe instead of antivirus.exe. The names are similar for the purpose of fooling people into paying for a false product."
SC: "But why would anyone do that?!"
PIT: "To trick people into buying the fake product instead of the real antivirus. I have installed a trial version of [antivirus program] onto your computer; it gives you a link to buy the proper version, though you can continue with the trial for a month if you so desire."
SC: "But antivirus is fake!"
PIT: "... No, ma'am, the program you purchased and downloaded on your own was fake - this one is real, and will remove virusses from your computer instead of downloading them."
(((end loop)))
- and on and on like the most wacky merry-go-round I've ever seen that conversation continued. After I'd gotten my laptop back, paid for, and left the store, poor, poor PIT was still trying to make the SC understand that some people would create fake programs to cheat others out of money.
I still wonder what kind of tantrum she'd throw at the bank when her credit card is bled dry by some obscure people in China.
-
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