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This woman was just a house of fire. She was accusing us of calling and harassing her but of course she couldn't verify the account so she stayed in a constant state of furor.
Me: Hi, this is CC, I'm a manager here at--
SC: Why the fuck did you call me?!?!
Me: (huh?!?!) Excuse me?
SC: Your heard me motherfucker, why did you call me?
Me: I didn't call you personally, <Red checkmark> may have, I'd be more than happy to--
SC: Just tell me what the hell is going on with my account!!
Me: Of course, can I have your passcode please?
SC: NO! My last four is 4567.
Me: I'm afraid we don't use social security numbers anymore. You need to give me the passcode on the account.
SC: FUCK YOU! My last four is 4567.
Me: Please stop using foul language. As I said a moment ago, we don't use socials anymore. You'll need to give me the passcode.
SC: When did I tell you to stop using my social?!?!
Me: You didn't, it was an across-the-board policy change. Every customer requires a passcode now.
SC: NOT ME!! I don't want no fucking passcode on my account!!
Me: I already warned you once about language ma'am and you don't get an opt out or decline option on this, it's a requirement on all accounts.
SC: WHY DID YOU CALL ME?!?!!
Me: I'd be happy to look into that if you can verify your passcode.
SC: FUCK YOU!! To hell with your company, just cancel all my lines!!!
Me: I need the passcode to do that too.
SC: I'll sue you!! I'll sue all of you!! Go to hell!!! *CLICK*
Well someone lost their holiday cheer pretty quick didn't they?
How can you be so heartless?
Had a guy tearing my head off because an order we priority shipped to Dallas ended up delayed by a day and a half. Umm, dude..did you see the GINORMOUS tornadoes that ripped through there this week??? Do you understand what's been going out throughout Texas and the midwest? People are dead, families are homeless, communities are destroyed and all you care about is getting your damned Galaxy S6 post haste?? No you don't get a credit. In fact, I should put a $40 Douchebag fee on your account for good measure.
B-B-Busted!!
Sometimes I get the sweet the joy of absolutely NAILING someone in a lie. Guy had been charged for non return of a phone. He claims he sent it back and it got lost in the mail. Normally not a problem, if you have a USPS tracking number we can verify, we can take care of the charge. Now, small bit of credit here, the guy actually DID have a USPS receipt, but here's where it gets interesting. I was about to go ahead and do the credit when I notice the weight listed on the shipment information is only 2 ounces. Now cell phones are small these days but they are not THAT small, for a smartphone plus shipping materials the weight should be at least three times that.
So I point blank tell him this information can't be for a phone. He claims the post office clerk screwed up and put the wrong number in for the weight. Not a problem I say, I'll contact our warehouse, confirm they received the phone and we can take care of the charge. Suddenly he starts backpedaling, asking why I need to do that, can't I just credit it with the postal receipt, he really wants this done today, etc.
I said when it comes to a $500 phone we have to be sure so no, we can't do anything today, I need to check with the warehouse. He immediately hangs up. I proceed to plaster that account with notes and warnings about this customer.
B-B-Busted!! Part 2
I wasn't quite as quick on the draw with this one but I still got the job done. Guy called us to do a sketchy warranty claim. I said no. Amazingly, who shows up on my radar again two nights later? Evidently Mr. SC found a coworker of mine gullible enough to process the sketchy warranty but now he's back with one of my reps saying we processed it wrong and we need to send out ANOTHER phone. Ummm...NO.
So I have my rep lie and say the systems are down and we can' t process anything right now but he's welcome to call back later...then I promptly block that replacement we sent from getting on the network. Guess who's going to have a shiny new paperweight soon?
Me: Hi, this is CC, I'm a manager here at--
SC: Why the fuck did you call me?!?!
Me: (huh?!?!) Excuse me?
SC: Your heard me motherfucker, why did you call me?
Me: I didn't call you personally, <Red checkmark> may have, I'd be more than happy to--
SC: Just tell me what the hell is going on with my account!!
Me: Of course, can I have your passcode please?
SC: NO! My last four is 4567.
Me: I'm afraid we don't use social security numbers anymore. You need to give me the passcode on the account.
SC: FUCK YOU! My last four is 4567.
Me: Please stop using foul language. As I said a moment ago, we don't use socials anymore. You'll need to give me the passcode.
SC: When did I tell you to stop using my social?!?!
Me: You didn't, it was an across-the-board policy change. Every customer requires a passcode now.
SC: NOT ME!! I don't want no fucking passcode on my account!!
Me: I already warned you once about language ma'am and you don't get an opt out or decline option on this, it's a requirement on all accounts.
SC: WHY DID YOU CALL ME?!?!!
Me: I'd be happy to look into that if you can verify your passcode.
SC: FUCK YOU!! To hell with your company, just cancel all my lines!!!
Me: I need the passcode to do that too.
SC: I'll sue you!! I'll sue all of you!! Go to hell!!! *CLICK*
Well someone lost their holiday cheer pretty quick didn't they?
How can you be so heartless?
Had a guy tearing my head off because an order we priority shipped to Dallas ended up delayed by a day and a half. Umm, dude..did you see the GINORMOUS tornadoes that ripped through there this week??? Do you understand what's been going out throughout Texas and the midwest? People are dead, families are homeless, communities are destroyed and all you care about is getting your damned Galaxy S6 post haste?? No you don't get a credit. In fact, I should put a $40 Douchebag fee on your account for good measure.
B-B-Busted!!
Sometimes I get the sweet the joy of absolutely NAILING someone in a lie. Guy had been charged for non return of a phone. He claims he sent it back and it got lost in the mail. Normally not a problem, if you have a USPS tracking number we can verify, we can take care of the charge. Now, small bit of credit here, the guy actually DID have a USPS receipt, but here's where it gets interesting. I was about to go ahead and do the credit when I notice the weight listed on the shipment information is only 2 ounces. Now cell phones are small these days but they are not THAT small, for a smartphone plus shipping materials the weight should be at least three times that.
So I point blank tell him this information can't be for a phone. He claims the post office clerk screwed up and put the wrong number in for the weight. Not a problem I say, I'll contact our warehouse, confirm they received the phone and we can take care of the charge. Suddenly he starts backpedaling, asking why I need to do that, can't I just credit it with the postal receipt, he really wants this done today, etc.
I said when it comes to a $500 phone we have to be sure so no, we can't do anything today, I need to check with the warehouse. He immediately hangs up. I proceed to plaster that account with notes and warnings about this customer.
B-B-Busted!! Part 2
I wasn't quite as quick on the draw with this one but I still got the job done. Guy called us to do a sketchy warranty claim. I said no. Amazingly, who shows up on my radar again two nights later? Evidently Mr. SC found a coworker of mine gullible enough to process the sketchy warranty but now he's back with one of my reps saying we processed it wrong and we need to send out ANOTHER phone. Ummm...NO.
So I have my rep lie and say the systems are down and we can' t process anything right now but he's welcome to call back later...then I promptly block that replacement we sent from getting on the network. Guess who's going to have a shiny new paperweight soon?
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