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Cant trust anyone (very long, language)
I only post ever so few because I dont have any crazy stories, but I had one the other day that involved not only a SC but a sucky employee as well.
I wont name my company, but we sell furniture and home goods.
SC =
SE =
for no reason, really
Me =
SC = *huffs, no words, just slams his fist on counter*
Me = er, sorry, can I help you?
SC = *huffs, with no answer*
Me = "..............can I help you?"
SC = *slams fist again, no answer*
Me = "sir, can I really help you with so-"
SC = "YES YOU RETARDS, MY BILL...."
Now, I work with a company that can have you sign up for a credit card. you save some money off your first purchase if you do, and you can earn points. However, we let our customers know that it IS a credit card, and it definitely is an institution thats separate from us, so if they have any questions/comments, you need to call the number on the receipt. Its so common for us, its drilled into our minds.
Most of our customers have a second house down here (mind you that means rich people that have 2nd/3rd/6th houses down here that remind us they have money. "the reason we put so much money in our annual income is because we have 5 businesses and make that income. won't you love us?" yeah, sure)
Anywhoooo, when you sign up for a credit card, we want your billing address. That means, even if you have a house down here, your billing address is going to be your main. But this guy didnt put that down. Instead he wanted to insult us saying it wasn't his fault he had 3 houses. Okay, well, as per your application that you have in your hand, you need to call the credit company to change any information.
"I AINT FUCKIN DOING THAT. THATS YOUR JOB"
Okay, so the coworker I am standing next to is a temporary part time (less than 10 hours) and has only been there 2 months. I am a full time worker having been there 2 years. I am told to kind of mentor the part timers do they need any help.
Apparently hes going back to his home in NY, but he put his part time residence in DE on his application. While thats his fault, I was trying to tell him a simple resolution: Call the center, they will change billing address, no problem (even though you can pay monthly at our stores but whatever. No one ever wants to hear that)
Customer gets seething, and I, even knowing what to do, only go back to ask a manager because I know how to handle the situation, but hes just throwing language and arguing. Manager tells me what to do, hands me a Customer Service card and tells me to send him on his way. I had been talking to the customer, telling him what I know and what to do with his problem, but hes almost bending over the counter like he wants to hit someone.
I come out a minute later, hes gone. My co-worker is now ready to kill ME. From what she tells me, she says she has more experience than me, and I need to get somewhere, Im a young kid and she knows how to do more than me. I get pissed because no matter where you work, corporations have different policies and handling things. From the cameras, the coworker reacted WORSE to the customer, throwing arms/hands/words around and basically telling him to get somewhere. He wants her name. He wants my name. She gives him my FULL name and not hers. Im mad.
She wants me to get in trouble. He wanted her to have me change his information. I cant do that because its HIS account info.
He says "YOU FUCKING DO IT FOR ME YOU BITCHES" is what he said before i went into the back.
They were ganging up on me, and I had no control at the moment. Coworker blames everything on me, wanting to know why I didnt help her. This was last week, but Im still pissed that some bitch of a coworker whos only been there 2 months is trying to tell ME what to do. So some asshole of a guy that i was trying to help now has my name and is reporting ME because of the way my Coworker handled the situation. My ass is one the line now.
Sorry for the rant But I cant help but think of why Id lose my job over someone who hasnt been there even long enough to pass her probation period.
I wont name my company, but we sell furniture and home goods.
SC =
SE =
for no reason, reallyMe =
SC = *huffs, no words, just slams his fist on counter*
Me = er, sorry, can I help you?
SC = *huffs, with no answer*
Me = "..............can I help you?"
SC = *slams fist again, no answer*
Me = "sir, can I really help you with so-"
SC = "YES YOU RETARDS, MY BILL...."
Now, I work with a company that can have you sign up for a credit card. you save some money off your first purchase if you do, and you can earn points. However, we let our customers know that it IS a credit card, and it definitely is an institution thats separate from us, so if they have any questions/comments, you need to call the number on the receipt. Its so common for us, its drilled into our minds.
Most of our customers have a second house down here (mind you that means rich people that have 2nd/3rd/6th houses down here that remind us they have money. "the reason we put so much money in our annual income is because we have 5 businesses and make that income. won't you love us?" yeah, sure)
Anywhoooo, when you sign up for a credit card, we want your billing address. That means, even if you have a house down here, your billing address is going to be your main. But this guy didnt put that down. Instead he wanted to insult us saying it wasn't his fault he had 3 houses. Okay, well, as per your application that you have in your hand, you need to call the credit company to change any information.
"I AINT FUCKIN DOING THAT. THATS YOUR JOB"
Okay, so the coworker I am standing next to is a temporary part time (less than 10 hours) and has only been there 2 months. I am a full time worker having been there 2 years. I am told to kind of mentor the part timers do they need any help.
Apparently hes going back to his home in NY, but he put his part time residence in DE on his application. While thats his fault, I was trying to tell him a simple resolution: Call the center, they will change billing address, no problem (even though you can pay monthly at our stores but whatever. No one ever wants to hear that)
Customer gets seething, and I, even knowing what to do, only go back to ask a manager because I know how to handle the situation, but hes just throwing language and arguing. Manager tells me what to do, hands me a Customer Service card and tells me to send him on his way. I had been talking to the customer, telling him what I know and what to do with his problem, but hes almost bending over the counter like he wants to hit someone.
I come out a minute later, hes gone. My co-worker is now ready to kill ME. From what she tells me, she says she has more experience than me, and I need to get somewhere, Im a young kid and she knows how to do more than me. I get pissed because no matter where you work, corporations have different policies and handling things. From the cameras, the coworker reacted WORSE to the customer, throwing arms/hands/words around and basically telling him to get somewhere. He wants her name. He wants my name. She gives him my FULL name and not hers. Im mad.
She wants me to get in trouble. He wanted her to have me change his information. I cant do that because its HIS account info.
He says "YOU FUCKING DO IT FOR ME YOU BITCHES" is what he said before i went into the back.
They were ganging up on me, and I had no control at the moment. Coworker blames everything on me, wanting to know why I didnt help her. This was last week, but Im still pissed that some bitch of a coworker whos only been there 2 months is trying to tell ME what to do. So some asshole of a guy that i was trying to help now has my name and is reporting ME because of the way my Coworker handled the situation. My ass is one the line now.
Sorry for the rant
But I cant help but think of why Id lose my job over someone who hasnt been there even long enough to pass her probation period.
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