Sorry about the cuss word, but there's no other way to describe a person who walks up to a till with a face like someone just kicked her puppy and, when the cashier (ie me) is naturally scared to talk to her due to the fact she looks like she might bite her head off, marks her down. She also lied about me not greeting her or saying goodbye; I know I definitely did, it's hardly my fault if she either wasn't listening or hadn't cleaned her ears out. In my opinion, the MS thing should be scrapped; especially with people like this who just do their best to make it as hard as possible for a cashier to pass. They should at least try and meet you halfway.
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Mystery Shopper is a bitch
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Mystery shopping in theory doesn't bother me. My bakery got shopped about once a fortnight. Most of them were painsakingly accurate and gave constructive criticism. One shopper even "failed" an employee who had been fired the week before we got the report. The downside of their accuracy was that we quickly figured out who they were. "Amy went above and beyond by bringing the small garden salad to my table and checking back frequently to see if I needed anything..." we're basically fastfood. Amy only brought one small garden salad to someone's table in the last month. Etc.
But I've read horror stories about mystery shoppers getting too full of themselves. I remember one tale on here about a corporate auditor with grey hair failing a cashier for not carding him, since their policy was 40 and under. Uh...grey hair is usually a sign of over 40, dumbass."If everyone is thinking alike, someone isn't thinking." - George Patton
"If you can't explain it simply, you don't understand it well enough." - Albert Einstein
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Usually, Sylvia, but not always. There are some young guys I see at the bar with some grey spots intertwined in their over-gelled brown or black hair.
My dad first started going gray when he was about 25.You really need to see a neurologist. - Wagegoth
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My uncle started going in high school. He's 40 now, completely steel-gray, and people usually add 10-15 years to his age. So while it might be helpful to have a mystery shopper who defies stereotypes, this particular guy's attitude was "I'm obviously in my 20s, so ha ha, you fail!" If I recall correctly, that is."If everyone is thinking alike, someone isn't thinking." - George Patton
"If you can't explain it simply, you don't understand it well enough." - Albert Einstein
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Well, I was told my great grandmother was completely whiteheaded by the time she was 16.Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester
Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z
Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart
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My twelve year old sister is completely white-headed too...your grandma shouldn't have spent so much time in the chlorinated pool water!"If everyone is thinking alike, someone isn't thinking." - George Patton
"If you can't explain it simply, you don't understand it well enough." - Albert Einstein
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I hated mystery shoppers, too.
I had one lady fail me who was a complete nutjob. I can't even describe the situation because this lady was so crazy.
We were allowed to appeal, though.
I only ever failed two shops, and I was able to appeal both. One because the shopper's comments were completely contradictory and the other (the crazy lady) because she didn't even get my name right!
Thankfully, they did away with that bullshit. It was so stressful and a complete waste of time for the poor rep who got stuck with the shopper (no sale=no money). I'm hoping the company keeps it this way.I will not shove “it” up my backside. I do not know what “it” is, but in my many years on this earth I have figured out that that particular port hole is best reserved for emergency exit only. -GK
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Mystery shoppers make sense to me. IF the shopper is professional about it.
Sounds like many aren't."Always stand near the door." -- Doctor Who
Kuya's Kitchen -- Cooking, Cooking Gadgets, and Food Related Blather from a Transplanted Foodie
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corporate used to empploy mystery shoppers too and boy, were they winners. it was to the point that they were not going into the stores and yet still delivering a shopping report- how did we know they weren't going in??? some stores were marked as their 1 hour photo lab was closed- that particular store didn't have one
others they got themanagers name wrong mixed it with a male or vice vers, said the store had a drive thru but that store does not, etcc... we managers were to the point that when we these reports, they ended up int he trashcan. our dm even got tired of calling corp on these "accurate" pictures of the stores.
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