Me: Thanks for calling us, this is Dave, can I help you?
Guest: yea, Dave, there is a dead bird on the beach
Me: Ok
Guest: so are you gonna send someone to come and get it?
Me: our runners are currently busy
Guest: well I will bring it back to our rental unit. Can someone come there and pick it up?
Me: I would suggest just leaving it
Guest: well I am your customer and I am asking you to come and get this bird
Me: let me to connect you to property services
She calls back two hours later.
Guest: Dave, it's been a couple of hours and I am waiting on someone to come and pick up this bird.
Me: well the runners are a little busy, right now.
Guest: someone needs to come immediately and get this bird
Me: Ma'am, we will get down there as soon as we can
Guest: you told me that two and a half hours ago
Me: Ma'am this is a very busy time of year
Guest: so in other words, there are more pressing concerns than me and my piddly problems. I cant keep this bird here much longer.
Me: you dont have to
Guest: I am giving you 20 minutes to come get it and then I am calling security. I mean you people are just blowing me off here and I am getting pissed
Security calls me an hour later and said this crazy woman called them and asked them to pick up a dead bird and they refused. After she left, she wrote a lengthy letter to our manager about our poor customer service.
Guest: yea, Dave, there is a dead bird on the beach
Me: Ok
Guest: so are you gonna send someone to come and get it?
Me: our runners are currently busy
Guest: well I will bring it back to our rental unit. Can someone come there and pick it up?
Me: I would suggest just leaving it
Guest: well I am your customer and I am asking you to come and get this bird
Me: let me to connect you to property services
She calls back two hours later.
Guest: Dave, it's been a couple of hours and I am waiting on someone to come and pick up this bird.
Me: well the runners are a little busy, right now.
Guest: someone needs to come immediately and get this bird
Me: Ma'am, we will get down there as soon as we can
Guest: you told me that two and a half hours ago
Me: Ma'am this is a very busy time of year
Guest: so in other words, there are more pressing concerns than me and my piddly problems. I cant keep this bird here much longer.
Me: you dont have to
Guest: I am giving you 20 minutes to come get it and then I am calling security. I mean you people are just blowing me off here and I am getting pissed
Security calls me an hour later and said this crazy woman called them and asked them to pick up a dead bird and they refused. After she left, she wrote a lengthy letter to our manager about our poor customer service.
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