Me: thanks for calling us, this is Dave. How may I help you?
Guest: yea I was calling for a late check out
Me: OK for what property?
Guest tells me her property
Me: Ok someone is checking in there today so unfortunately I cant give a late check out
Guest: well I am sorry but I am not leaving at 10, I am just not gonna do it. I am not rushing out the door to accomodate you, you are supposed to be accomodating me.
Me: if you dont leave by 10, you will be charged for an extra day
Guest: Well I called the concierge (she pronounced it con-sir-gee) and she never called me back so I think you should extend my check out time for the inconvenience.
Me: I cant.....someone is coming in today
Guest: Ok I tried being nice but now I am gonna demand a later check out. I am not leaving at 10
Me: I am sorry but that is the check out time
Guest: How about this? I will leave whenever the f___ I want and dont you dare charge me. I shouldnt have to pay you people anything for this disaster of a vacation we had. Our bikes got delivered late, the "consirgee" told me the wrong night for karaoke and my little girl was absolutely devestated, and on top of that I had to wash my own towels because you assholes wanted to charge me for an extra set. Now you expect me to do you a favor, I think not
Me: Fllowing our policies is not doing us a favor, it's abiding by the terms of the contract you signed
Guest: I dont give a shit about that contract
Me: well if you arent out by 10, you pay for an extra day. You agreed to that.
Guest: well now I am "un-agreeing"
Me: Ma'am this is not negotiable......you're out by 10 or you pay for an extra day
Sadly, she talked to the manager and got her way and she complained about me. They extended her check out until 1 PM
Guest: yea I was calling for a late check out
Me: OK for what property?
Guest tells me her property
Me: Ok someone is checking in there today so unfortunately I cant give a late check out
Guest: well I am sorry but I am not leaving at 10, I am just not gonna do it. I am not rushing out the door to accomodate you, you are supposed to be accomodating me.
Me: if you dont leave by 10, you will be charged for an extra day
Guest: Well I called the concierge (she pronounced it con-sir-gee) and she never called me back so I think you should extend my check out time for the inconvenience.
Me: I cant.....someone is coming in today
Guest: Ok I tried being nice but now I am gonna demand a later check out. I am not leaving at 10
Me: I am sorry but that is the check out time
Guest: How about this? I will leave whenever the f___ I want and dont you dare charge me. I shouldnt have to pay you people anything for this disaster of a vacation we had. Our bikes got delivered late, the "consirgee" told me the wrong night for karaoke and my little girl was absolutely devestated, and on top of that I had to wash my own towels because you assholes wanted to charge me for an extra set. Now you expect me to do you a favor, I think not
Me: Fllowing our policies is not doing us a favor, it's abiding by the terms of the contract you signed
Guest: I dont give a shit about that contract
Me: well if you arent out by 10, you pay for an extra day. You agreed to that.
Guest: well now I am "un-agreeing"
Me: Ma'am this is not negotiable......you're out by 10 or you pay for an extra day
Sadly, she talked to the manager and got her way and she complained about me. They extended her check out until 1 PM
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