A lady called about a $300 charge on her credit card
Me: Ok ma'am you had a dog in the unit and it defecated on the living room floor
\Guest: so?
Me: so you're not supposed to have a dog in the unit
Guest: First of all, they didnt tell me I couldnt have a dog and second, you're not charging me for cleaning a little bit of poo, thats your job. Third of all, thanks to you people charging me, it put me over the limit on my credit card and I was declined at the grocery store today and I expect to be compensated with a refiund of the $300 and extra for the humiliation of having my card rejected.
Me: let me let you talk to a manager
Guest: No, you will not transfer me to anyone...you're gonna talk to the manager and report back to me
I transferred her anyway.....not sure how this one turned out but I will let you all know.
Me: Ok ma'am you had a dog in the unit and it defecated on the living room floor
\Guest: so?
Me: so you're not supposed to have a dog in the unit
Guest: First of all, they didnt tell me I couldnt have a dog and second, you're not charging me for cleaning a little bit of poo, thats your job. Third of all, thanks to you people charging me, it put me over the limit on my credit card and I was declined at the grocery store today and I expect to be compensated with a refiund of the $300 and extra for the humiliation of having my card rejected.
Me: let me let you talk to a manager
Guest: No, you will not transfer me to anyone...you're gonna talk to the manager and report back to me
I transferred her anyway.....not sure how this one turned out but I will let you all know.
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