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Kaetchen and I are in charge of handing out keys for the college we work at.
The college used to be on one key system, but we have slowly been changing it over. Right now, the main building has been finished and we're on to the smaller buildings around campus. The GED building was recently completed. I have only been working here for 2 building change overs. The first one was a breeze, which is saying a lot considering I had just started doing the keys at the time.
This second one has been interesting. The director of the GED building had let everone have building masters (can get into all doors) because she mistook that for the front door key. Once that was sorted out, there was the problem with M (the guy who changes the locks and makes the keys) making us a bad batch of front door keys. For the most part everyone was very patient about it. Except one lady.
This lady (S) is crabby. She came up originally to get her keys swapped for the new ones. At that time, I was still just changing out everyone for what they had already had and had already run out of master keys. Sometimes people have to wait on keys. They get told that they can wait and they will get an email when the key is ready. Making extra keys for 'just in case' is why there is a whole drawer of excess keys that really shouldn't have been made.
She gets grouchy about that but comes back later to get her keys. At this point, I know what keys she needs so she gets exactly that. A front door key, an office key, and a classroom key. Of course, she ended up with one of the front door keys from the bad batch, at which point she came up and chewed me out. Her supervisor was nice enough to call me later appologizing for her being so rude. I can't remember if she was one of the ones who had to come back twice before I realized that the whole batch of keys was bad or not.
My shift is 7-3 and Kaetchen is 3-7. Apparently, S came in on Thursday after 3 when Kaetchen was home sick. Our dispatcher told her to come back on Friday before 3. She didn't, though I was home sick that day anyway. So at some point on Friday I suddenly get a text from Kaetchen asking me to verify where certain keys were since I had just finished moving stuff around and hadn't updated the book yet.
As we're texting back and forth, I find out what's going on. S has come back. Apparently one of her other keys didn't work. She is insisting that she has had to change out this key 3 times already. Not true. That's the first time for this key. The other one was her front door key. Also, she's beratting Kaetchen for not having given her the right key. According to our records, which were given to us by the guy who installed the locks, S was given the correct key, not to mention, I'm the one who gave it to her, not Kaetchen so she would be yelling at the wrong person anyway.
Because sometimes the locks are just a bit tricky, Kaetchen sent an officer down there to make sure it was the right key. I wouldn't have put it past S to have just given up the second it wasn't a smooth turn. All the time down there, S is beratting our poor officer (P). Now P is a nice guy but even he was apparently getting irritated with S. It turns out that the key we had written down for that door is the wrong key. I don't know how that happened. M sounded confused about it when I talked to him as well.
Yesterday Kaetchen and I talked to Chief. S has been a reacurring pain in the ass for a while now. Chief talked to S's supervisor and later told me that S is no longer allowed at our desk. If she needs to call for an emergency, fine. Honestly, if she suddenly came up for an emergency I'm sure she wouldn't be turned away (we're also the college's police department). If she wants keys though, she has to go through her supervisor and sign them out through her because she can't come here for them anymore! That was awesome to here. I love having a boss who gets pissed off when people abuse his dispatchers! I do wish I could have seen S's face when she was told she couldn't come up here anymore though.
The college used to be on one key system, but we have slowly been changing it over. Right now, the main building has been finished and we're on to the smaller buildings around campus. The GED building was recently completed. I have only been working here for 2 building change overs. The first one was a breeze, which is saying a lot considering I had just started doing the keys at the time.
This second one has been interesting. The director of the GED building had let everone have building masters (can get into all doors) because she mistook that for the front door key. Once that was sorted out, there was the problem with M (the guy who changes the locks and makes the keys) making us a bad batch of front door keys. For the most part everyone was very patient about it. Except one lady.
This lady (S) is crabby. She came up originally to get her keys swapped for the new ones. At that time, I was still just changing out everyone for what they had already had and had already run out of master keys. Sometimes people have to wait on keys. They get told that they can wait and they will get an email when the key is ready. Making extra keys for 'just in case' is why there is a whole drawer of excess keys that really shouldn't have been made.
She gets grouchy about that but comes back later to get her keys. At this point, I know what keys she needs so she gets exactly that. A front door key, an office key, and a classroom key. Of course, she ended up with one of the front door keys from the bad batch, at which point she came up and chewed me out. Her supervisor was nice enough to call me later appologizing for her being so rude. I can't remember if she was one of the ones who had to come back twice before I realized that the whole batch of keys was bad or not.
My shift is 7-3 and Kaetchen is 3-7. Apparently, S came in on Thursday after 3 when Kaetchen was home sick. Our dispatcher told her to come back on Friday before 3. She didn't, though I was home sick that day anyway. So at some point on Friday I suddenly get a text from Kaetchen asking me to verify where certain keys were since I had just finished moving stuff around and hadn't updated the book yet.
As we're texting back and forth, I find out what's going on. S has come back. Apparently one of her other keys didn't work. She is insisting that she has had to change out this key 3 times already. Not true. That's the first time for this key. The other one was her front door key. Also, she's beratting Kaetchen for not having given her the right key. According to our records, which were given to us by the guy who installed the locks, S was given the correct key, not to mention, I'm the one who gave it to her, not Kaetchen so she would be yelling at the wrong person anyway.
Because sometimes the locks are just a bit tricky, Kaetchen sent an officer down there to make sure it was the right key. I wouldn't have put it past S to have just given up the second it wasn't a smooth turn. All the time down there, S is beratting our poor officer (P). Now P is a nice guy but even he was apparently getting irritated with S. It turns out that the key we had written down for that door is the wrong key. I don't know how that happened. M sounded confused about it when I talked to him as well.
Yesterday Kaetchen and I talked to Chief. S has been a reacurring pain in the ass for a while now. Chief talked to S's supervisor and later told me that S is no longer allowed at our desk. If she needs to call for an emergency, fine. Honestly, if she suddenly came up for an emergency I'm sure she wouldn't be turned away (we're also the college's police department). If she wants keys though, she has to go through her supervisor and sign them out through her because she can't come here for them anymore! That was awesome to here. I love having a boss who gets pissed off when people abuse his dispatchers! I do wish I could have seen S's face when she was told she couldn't come up here anymore though.
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Yay
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