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That makes no sense! Imagine her calling you up and you saying, "Hello, now, just so you know, the question you're about to ask is one I don't know the answer to."
I mean... what? Does she think you're psychic? How are you gonna KNOW?
She was calling to get information about her husband's medical coverage and how much it costs him, and wanted to remove another person from that coverage - he is the employee so everything is under his name. As such, I couldn't tell her anything. Obviously she didn't like that too much!
I feel your pain, PK. I got that a lot when I worked in credit cards at a call center. 'But I'm his wife/husband/trophy girlfriend!' was heard a LOT. I don't care. You're not on the account, I'm not risking being recorded violating federal privacy rules. Have a nice day!
πϱ -- The Greek Society you've been burning to join!
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