BUT I STILL NEED YOUR CREDIT CARD NOW!!!!
I hate it when people make reservations and HOLD the room with a credit card, but feel that it is not necessary to provide the hotel with the card at check in. They think that giving it over the phone is enough info, and thats all.
Well, some dude and lady come in and dude says there is a reservation for him. This was correct. So I asked for the credit card and of course, he doesn't have it, its his fathers card.
I explain to him that I cannot use the card unless it is provided to me by the card holder. He seemed to understand, so he called his father to see if he can stop by and give us the card (the father is local). After a couple minutes on the phone, he hands it to me (I was expecting this).
Father is AT A CASINO and told me that he will come by later and just give me cash for the room if I let his son into the room now. I wanted to believe that he wasn't like a lot of the dumbass locals that I have met that go to the casino to "win" money, and end up in the red after a few hours, but I wasn't going to take the chance. I told him I cannot let them into the room until payment is settled/secured. He starts cursing on the phone, "dag gummit" (what the hell does that mean anyways?). I hand the phone back to the son. I know whats coming next, they are leaving, no problem.
The son gets the explanation from the father and relays back to me. The father does not want to use the card for payment anyways, he wants to pay cash at check out time. I try again, to explain, that we still require a SECURED payment at check in, and that payment can be handled by cash at check out, but a credit card over the phone is not going to secure the room for two nights.
The son then tells his father, "we're going next door, we'll see if we have luck there". What luck? Are you trying to scam me or something? I let them leave, and called the other hotels to let them know what is coming there way.
Good luck at the slots!
I hate it when people make reservations and HOLD the room with a credit card, but feel that it is not necessary to provide the hotel with the card at check in. They think that giving it over the phone is enough info, and thats all.
Well, some dude and lady come in and dude says there is a reservation for him. This was correct. So I asked for the credit card and of course, he doesn't have it, its his fathers card.
I explain to him that I cannot use the card unless it is provided to me by the card holder. He seemed to understand, so he called his father to see if he can stop by and give us the card (the father is local). After a couple minutes on the phone, he hands it to me (I was expecting this).
Father is AT A CASINO and told me that he will come by later and just give me cash for the room if I let his son into the room now. I wanted to believe that he wasn't like a lot of the dumbass locals that I have met that go to the casino to "win" money, and end up in the red after a few hours, but I wasn't going to take the chance. I told him I cannot let them into the room until payment is settled/secured. He starts cursing on the phone, "dag gummit" (what the hell does that mean anyways?). I hand the phone back to the son. I know whats coming next, they are leaving, no problem.
The son gets the explanation from the father and relays back to me. The father does not want to use the card for payment anyways, he wants to pay cash at check out time. I try again, to explain, that we still require a SECURED payment at check in, and that payment can be handled by cash at check out, but a credit card over the phone is not going to secure the room for two nights.
The son then tells his father, "we're going next door, we'll see if we have luck there". What luck? Are you trying to scam me or something? I let them leave, and called the other hotels to let them know what is coming there way.
Good luck at the slots!
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